eSign app not working? crashes or has problems?

eSign Status

Last Updated on 2023-12-17 by Perfect.tw

I have a problem with eSign

Are you having issues? Select the issue you are having below and provide feedback to eSign.

Read all Solutions

Fix Now in One Click

User reports:
No current problems

User reports 0

Have a Problem with eSign? Report Issue

Common eSign Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot eSign app on iOS and Android devices. Solve all eSign app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

eSign iPhone Issues and Solutions

eSign iOS app crashes, not working, errors
eSign iOS app network issues
eSign on iOS has black/white screen

eSign Android App Issues and Solutions

eSign has errors/crashing/not working
eSign server network connectivity issues
eSign has black screen

eSign iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever eSign app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix eSign app crashes or not working on Iphone (iOS):

Close and restart the eSign app on iPhone
Update eSign app to the Latest Version for iOS
Uninstall and reinstall eSign iPhone app
Update your iPhone to the latest iOS version

Fix eSign on iPhone unable to connect to server/internet connection issues::

To resolve eSign network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix eSign black/white screen (blank screen) on iPhone:

Follow the eSign iOS app troubleshooting guide Here →

eSign Android App Issues and Solutions

Fix eSign not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent eSign app issues:

Force Stop the eSign App
1. On android, goto "Settings" » click eSign app. » click "Force Stop".

Update eSign to the latest version on PlayStore

Clear eSign App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "eSign app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch eSign.

Fix eSign unable to contact server/ eSign internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click eSign » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got eSign » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch eSign on android.

Solve eSign black/white screens issue on Android:

Follow the eSign android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Perfect.tw, developers of eSign.