ELV Parent app not working? crashes or has problems?

ELV Parent Status

Last Updated on 2024-11-02 by Early Learning Ventures

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Common ELV Parent Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot ELV Parent app on iOS and Android devices. Solve all ELV Parent app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

ELV Parent iPhone Issues and Solutions

ELV Parent iOS app crashes, not working, errors
ELV Parent iOS app network issues
ELV Parent on iOS has black/white screen

ELV Parent Android App Issues and Solutions

ELV Parent has errors/crashing/not working
ELV Parent server network connectivity issues
ELV Parent has black screen

ELV Parent iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever ELV Parent app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix ELV Parent app crashes or not working on Iphone (iOS):

Close and restart the ELV Parent app on iPhone
Update ELV Parent app to the Latest Version for iOS
Uninstall and reinstall ELV Parent iPhone app
Update your iPhone to the latest iOS version

Fix ELV Parent on iPhone unable to connect to server/internet connection issues::

To resolve ELV Parent network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix ELV Parent black/white screen (blank screen) on iPhone:

Follow the ELV Parent iOS app troubleshooting guide Here →

ELV Parent Android App Issues and Solutions

Fix ELV Parent not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent ELV Parent app issues:

Force Stop the ELV Parent App
1. On android, goto "Settings" » click ELV Parent app. » click "Force Stop".

Update ELV Parent to the latest version on PlayStore

Clear ELV Parent App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "ELV Parent app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch ELV Parent.

Fix ELV Parent unable to contact server/ ELV Parent internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click ELV Parent » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got ELV Parent » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch ELV Parent on android.

Solve ELV Parent black/white screens issue on Android:

Follow the ELV Parent android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Early Learning Ventures, developers of ELV Parent.

About this app

The Early Learning Ventures Parent application is used by the parents of child care providers that are members of the Early Learning Ventures childcare alliance. - Receive alerts for Immunizations, Medical Evaluations, etc. - Receive Daily Reporting events from the child care provider (ex: Diaper Changed, Nap taken, etc.