Contact TrueLearn SmartBanks Support
Company Name: TrueLearn, LLC
About: We created the TrueLearn app to help learners become great test takers. Whether
you need USMLE Step 1 practice questions or NBCOT® exam prep, we provide an
unparalleled testing experience that improves exam performance.
TrueLearn SmartBanks Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of TrueLearn, LLC
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit TrueLearn SmartBanks Website
Privacy Policy: https://truelearn.com/privacy/
Developer: TrueLearn
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3 Most reported problems 😔💔
App Crashing
by Blake Wright
v3.0.0 keeps crashing randomly while studying for the NCE. Super frustrating.
Can’t make test on app
by Burrows31
Your not able to create test o the app and you should be able to copy and paste the answers for digital note taking.
Missing crucial features that competitors offer
by Arr Ee
I’ve only been using TrueLearn for a little while since I recently started anesthesia residency, and while the TrueLearn questions and explanations for the Anesthesiology ITE/Boards seem good, the app leaves a lot to be desired, including a couple of critical features.
1) The option to download your quizzes so you can study on the go without an internet connection.
AMBOSS has offered this feature in their QBank app for several years and it is extremely useful. Whether you’re in the airport, on a flight, on a vacation, on a long car ride, in a dead-zone within your hospital, etc. AMBOSS lets you download quizzes so you can use some of your precious spare moments to study, but the TrueLearn app is completely inoperable as soon as you lose your internet connection. The TrueLearn app seems like it doesn’t even cache the question(s) you were Currently studying so you can at least review the last question you did or finish the last few questions in the quiz you were already taking.
2) A mechanism for providing specific feedback on questions or explanations in the app.
The only feedback you can give in the app is a thumbs up or thumbs down for the “quality” of a given question. There should also be a mechanism for users to provide some free-text feedback on questions, even if it has to be categorized by the user first by choosing an option like “incorrect answer” or “typo in question”, “typo in explanation”, “missing information”, “technical issue”, “unclear explanation”, etc. For example, if a question is good and almost everything in the explanation is correct and helpful, but there’s a significant typo in the explanation, then a thumbs up or down is not sufficient to clearly communicate the issue with the question and it will take longer to identify and correct the issue with that question.
Have a Problem with TrueLearn SmartBanks? Report Issue
Why should I report an Issue with TrueLearn SmartBanks?
- Pulling issues faced by users like you is a good way to draw attention of TrueLearn SmartBanks to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a TrueLearn SmartBanks customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using TrueLearn SmartBanks.
