Contact ugohome Original NexHT Home Support
Company Name: Puwell Technology Inc.
About: With ugohome video service you can view real-time video and historical video of
your home, shop and other places. Global deployment of the cloud server security
is strong and all pictures and videos are encrypted to ensure privacy.
ugohome Original NexHT Home Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit ugohome-Original NexHT Home Website
Privacy Policy: https://appint.ipc365.com/Index/showFile?filetype=pravicy&nation=en&lan=en&appid=168
Developer: Puwell Technology Inc
Privacy & Terms:
https://appint.ipc365.com/Index/showFile?filetype=pravicy
3 Most reported problems 😔💔
Yikes
by Idris Fewell
Had this camera for over a year now, before the rebrand. When they rebranded, they claimed that any cameras that had already been purchased would still work. Nope. Spent 30 mins on the app trying every recommendation they had on the help page. At the bottom, it says that if I still needed help to contact them. With no link to a method of contact. So I went on their website and called the number. I stated my problem and was immediately hung up on. Now I can’t get a hold of anyone there. So sad because I used to love it and it used to be perfect. If you choose to go with this as home camera, just remember that as soon as they rebrand AGAIN or randomly decide they need more money out of you, your current cameras will go obsolescent. Ugohome/nextHT, do better.
Worthless now as it won’t “reset”
by AnisahD
Don’t buy it! Camera disturbs everyone in the room as it doesn’t seem to have easy access to a “mute” option.
when on & so you are forced to unplug it when the system isn’t working properly , if placed away from phone/app owner. I don’t need a nagging camera where I have camera! I need it notifying Me on my smart phone!
Then when I moved it to a non inhabited space , their system wouldn’t “reset” and recognize the piece of noisy plastic I bought from them! It still won’t connect to the network n now the system claims the app n camera don’t “match” never had as much trouble with a camera as much as I do this unit!
Unreliable when you need it most
by Skizzlydog
These cameras are trash, the software is also the lowest quality humanely possible. My cameras will not load any footage from today whatsoever. I pay for a subscription for cloud service, nothing was recorded or saved. My dog was hit by a car today and the cameras captured absolutely nothing because the data transfer speed is 0 KB/second at all times. Do not buy these cameras, and do not ever pay for a subscription for service. You’re wasting your money and potentially putting your life and the lives of you loved ones in jeopardy. I would rate this app 0/10 if I could.
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