Ultenic Reviews

Don’t tell customers to contact your service people. Program it right in the first place so there is no need for service people!

It worked well for the first few days then it wouldn’t turn to landscape and the screen went nuts. I tried deleting Ultenic and reinstalling, but the same thing came up. I am not going to call or email someone who barely even speaks English and let them monkey with my iPad.

Frustrating that there are no instructions to connect to WiFi if there’s trouble. Its bricked a $750 robot vacuum. Contacting support is not helpful. “Cannot connect to hostname” error every single time.

Nothing connects when you go to add device in Ultenic like it has you do. Good luck to you, I’m hoping I can get my money back.

No way to add a device. Have T10 but your app is terrible about connecting the device!!!!

malfunction, does not work well

Changed ISP and can’t connect the robot again. Ultenic is not user friendly. I never figured out how to set the robot to mop only or vac only, set times for cleaning or make my own map! Her cleaning is curvy. After charging she goes starts back all over again not where she left off. Always loses her shoes(mop pads)

Ultenic requires to sign up with email but fails sends verification code.

It’s been getting better and better. There’s still some glitches but this thing has the ability to do a great job! I’m willing to stick with this company and believe they will dial this thing in to be fabulous.

Haven’t had any issues using Ultenic with my humidifier. Works on command and doesn’t skip a beat.

Easy to use

Have 5 rescue dogs and I program auto cleaning every single day. You can program multiple cleanings a day if needed. I programed mine to empty after each “area” cleaning. So it allows me to set up “areas”, like 1-3 rooms at a time, and by staggering the time periods during the night, after each area it goes back to home station and self empties. With other robo vacs I have used, they clogged up with hair before the standard 30 minute cleaning period so I was constantly having to manually empty the dirt/ hair compartment. This vacuum cleans my entire downstairs overnight without clogging up.

I used shark robo vacuums in the past but this machine has a much more powerful suction and more programming options. Even with 5 dogs, amazingly, the refill bags last a long time due to powerful motor and ability to compact stuff into the bag. And, the refill bags are 1/2 price of many of the ones with bags to replace.

This vacuum is worth every penny!!!

The only thing that I would tell the manufacturer to improve is the brush roll. On one hand it gets ALL the dust. On the other hand, if you have long haired dogs, the brush roll needs to be removed ( Which is extremely easy to do) to unwind the dog hair occasionally. If they eliminated the BRISTLE type roller and used a roller with rubber flaps only, I think it would self clean like my shark upright vacuum, which I love. However, eliminating the fine bristles may also decrease performance on the dust and fine particle pick up.

Espectacular