geteduroam app not working? crashes or has problems?

geteduroam Status

Last Updated on 2024-06-10 by Coöperatie SURF U.A.

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23 User reports:
App has problems

User reports 23

⚠️ Most reported problems ⚠️

Crashes

80.0%

Something else

8.0%

Connection

4.0%

problems reported in the last 24 hours

24 hour clock ⏰

2 Reported Issues: 😵🆘🛟🚨📢

Alexander Lee

2024-05-14

I keep trying to connect to eduroam at the university by using the app however, every time I add my credentials and click log in the app crashes...

Mario Lunk

2022-08-08

Geteduroam-Application does not start in: 1.) Android-Tablet (Android 5.1): Parsing error 2.) Windows-Tablet (Windows 8): Programm can not be startet on this computer

Showing 1-2 of 2

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Common geteduroam Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot geteduroam app on iOS and Android devices. Solve all geteduroam app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

geteduroam iPhone Issues and Solutions

geteduroam iOS app crashes, not working, errors
geteduroam iOS app network issues
geteduroam on iOS has black/white screen

geteduroam Android App Issues and Solutions

geteduroam has errors/crashing/not working
geteduroam server network connectivity issues
geteduroam has black screen

geteduroam iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever geteduroam app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix geteduroam app crashes or not working on Iphone (iOS):

Close and restart the geteduroam app on iPhone
Update geteduroam app to the Latest Version for iOS
Uninstall and reinstall geteduroam iPhone app
Update your iPhone to the latest iOS version

Fix geteduroam on iPhone unable to connect to server/internet connection issues::

To resolve geteduroam network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix geteduroam black/white screen (blank screen) on iPhone:

Follow the geteduroam iOS app troubleshooting guide Here →

geteduroam Android App Issues and Solutions

Fix geteduroam not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent geteduroam app issues:

Force Stop the geteduroam App
1. On android, goto "Settings" » click geteduroam app. » click "Force Stop".

Update geteduroam to the latest version on PlayStore

Clear geteduroam App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "geteduroam app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch geteduroam.

Fix geteduroam unable to contact server/ geteduroam internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click geteduroam » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got geteduroam » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch geteduroam on android.

Solve geteduroam black/white screens issue on Android:

Follow the geteduroam android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Coöperatie SURF U.A., developers of geteduroam.

About this app

After selecting the right (eduroam CAT) profile and providing the user credentials the eduroam network should be configured and ready to use.