Contact LADDER Strength Training Plans Support

by Gab882

i downloaded ladder and started free one week trial, i did the welcome workout and then used the direct chat to message my team instructor about a few questions and concerns i have just trying to figure out if the app is a good fit. It has been 3 days, ive gotten messages from Coach A however instead of answering my question it seems like a preset message mass sent to everyone with simply filling in a different name. She did not answer my questions and instead said “Ella! Hope you’re having a good day. I saw it’s been a couple days since your last workout. Let’s try to get one in over the next 24 hours!” I noticed something similar from my first message where i said i just skimmed through the welcome workout due to having already worked out that day but wanting to get a gist of the workouts and yet coach replied with “ Let's go, Ella! How’d it go, did you find any part overly challenging? Now that you’ve got one down i recommend exploring the app” implying she didn’t even read my message and thought i hadn’t skimmed and instead completed the workout.

Premise of this is wonderful at a good price and really seems to be a good community, the workout i saw looked good but feels like the trainer i got doesn’t really care.

I will be changing groups and hopefully have a more attentive coach.

by Demona56

So…I’m a person who likes to workout, but I’m not a person who has any motivation to make a workout. I’m sure if you’re reading this review you can relate. Well well, my friend introduced me to Ladder! I hesitated at first because I pay for a gym membership and to add this…would it be worth it?? Sure is! Depending on the type of workouts you’re looking for, this app has teams great for the gym (machines and free weights) or home (bands and dumbbells). And that’s what’s sold me on it. I also like how if I don’t work out Mondays (I do Spin that night), that I can still do that workout anytime throughout the week. If you get bored in a month and want to keep it fresh - you can switch teams.

The only reason this doesn’t get 5 stars is that unless you pay for the higher package you can’t easily change teams. You can email them and they will make the switch for you, so that’s cool. And customer service was super quick responding and moving me to the team I wanted.

I really can’t find a bad thing about the app. A month to month membership and somebody timing/teaching works for me :) Give it a shot!

by Kwils88

I absolutely love this app. The monthly membership price may look intimidating to some, but if you think about comparing it to the price of an actual in person, personal trainer, this is way less expensive. I am someone who enjoys working out, but once they get in the gym, I have absolutely no idea what to do. I will happily do what I’m told, but I need someone to give me a work out to do. This app has several different teams with different styles of workouts and different goals for you to choose from, but no matter what team you get seven workouts a week with coach videos of how to do the movements Reminders in your ear to breathe, form suggestions, weight suggestions, etc.

I have tried several workout apps in the past, and this is honestly the absolute best one on the market. my only wish is this: they do let you favorite work outs and save them forever as long as you are a member, BUT there’s no way to organize your saved workouts. I wish I could put them into folders based on the type of workout they are so that when I’m looking for something specific, I can more easily find it.