Contact Sesh Fitness Support

I was very excited when the workout generator was released, as Katy is one of my favorite fitness gals on instagram. Unfortunately, when I made the purchase through the app, it didn’t reflect in my account. I heard that several others were having the same issue and an easy fix was to delete and reinstall the app. I did this multiple times and when I signed in, it still showed nothing. I emailed into help, they got back to me quickly letting me know this is an Apple issue and to repurchase through the website, and then to request a refund from Apple directly. I was going to purchase through the website once the refund from Apple posted, but when I reach out to Apple they told me to contact the app developer which brought me back to Katy Hearn’s website. I reached back out letting them know it will not allow me to request a refund under “my subscription isn’t showing” and to contact the app developer. Delaney’s reply was to select a different reason and they should be able to help. When I did that, it states that I’m not eligible for a refund. I informed Delaney on what Apple was saying and I haven’t received a reply since. Very frustrating process, I wanted to love it.

I’ve been following Katy since she was selling her online plans for $80. So I’ve been a big fan of her products for a while. I used to love this app but I just feel like the exercises are grouped so weirdly now. Like why are we working 3 muscles for 1 session with only 4-5 workouts? Doesn’t feel effective. They’ve even grouped super sets for two opposite muscle groups with two different machines. Ex) superset hip extensions and cross cable tricep extensions??? It just doesn’t make sense and isn’t convenient if you don’t have a private gym or the gym is packed. Most days in the newer challenges are like this and it just doesn’t seem as effect or Efficient as whoever was putting the challenges in the past. I understand you don’t have to follow the superset format but for beginner lifters this can be intimidating, confusing and annoying. If you do want to try this app I suggest starting from the older challenges back in 2019. Where they are separated between upper and lower body days or the sessions would group only two muscles max which made the most sense to me. Although, the interface is the best work out app I’ve used (which is what brought me back) Simple and easy to navigate and understand. But feel like the quality of the work outs went way down and the price went up to $20. Not worth it in my opinion anymore. I’ve cancelled my subscription again. 2 stars for quality of workouts but 5 stars for the interface.

I want to start off by saying that I absolutely love Katy and the empire she’s built. I’ve been following her on Instagram for awhile, which prompted me to get the app. The workouts are great, it’s easy to use (I have the basic package, broke college student here🙋🏼‍♀️). For the most part, there’s a little note below each of the video with more instructions, however, on many workouts, there’s not. I’m by no means new to the gym, and so it hasn’t been all that hindering to me, but I think that that could use some updating. Now for what might actually be a deal breaker for me: when choosing at home for the workout generator, it assumes that you have dumbbells and multiple kinds of resistance bands. I know that these aren’t expensive necessarily, but it’s tough to be in a dorm and try to make it work without these things. I have to do a lot of make-shifting to make it count. I wish they would make it so you could filter out workouts that require equipment you don’t have. Ex: I have a full set of “booty bands” (the looped ones) but not a long band. So if I could filter out the workouts to only include body weight and bands, it would literally be the perfect app.