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Last Updated on 2020-04-05 by Greywolf Labs

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Common Na Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Na app on iOS and Android devices. Solve all Na app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Na iPhone Issues and Solutions

Na iOS app crashes, not working, errors
Na iOS app network issues
Na on iOS has black/white screen

Na Android App Issues and Solutions

Na has errors/crashing/not working
Na server network connectivity issues
Na has black screen

Na iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Na app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Na app crashes or not working on Iphone (iOS):

Close and restart the Na app on iPhone
Update Na app to the Latest Version for iOS
Uninstall and reinstall Na iPhone app
Update your iPhone to the latest iOS version

Fix Na on iPhone unable to connect to server/internet connection issues::

To resolve Na network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Na black/white screen (blank screen) on iPhone:

Follow the Na iOS app troubleshooting guide Here →

Na Android App Issues and Solutions

Fix Na not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Na app issues:

Force Stop the Na App
1. On android, goto "Settings" » click Na app. » click "Force Stop".

Update Na to the latest version on PlayStore

Clear Na App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Na app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Na.

Fix Na unable to contact server/ Na internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Na » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Na » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Na on android.

Solve Na black/white screens issue on Android:

Follow the Na android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Greywolf Labs, developers of Na.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit SmartNews Website

Privacy Policy: https://www.smartnews.com/privacy

Developer: SmartNews, Inc.

About this app

this app is a smart news reader app that lets you stay up-to-date on daily news, headlines, events, and trending topics. Learn what's happening in the world and get informed in politics, business, technology, sports, entertainment, and more categories. Personalize your own news feed around your interests totally free. Block specific topics or sources.