Scout app not working? crashes or has problems?

Scout Status

Published by Tranton on 2023-12-08

Scout Mobile allows you to manage your Scout inventory from your phone. Use your
phone's camera to scan your shoeboxes and add items to your inventory, view your
items, and more.

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Common dislikes about Scout app

-No more access to stock x.

-Sales report does not function properly.

-Repeats sales.

-New layout is very confusing and frustrating.

Have a Problem with Scout: Inventory Management? Report Issue

Common Scout Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Scout app on iOS and Android devices. Solve all Scout app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Scout iPhone Issues and Solutions

Scout iOS app crashes, not working, errors
Scout iOS app network issues
Scout on iOS has black/white screen

Scout Android App Issues and Solutions

Scout has errors/crashing/not working
Scout server network connectivity issues
Scout has black screen

Scout iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Scout app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Scout app crashes or not working on Iphone (iOS):

Close and restart the Scout app on iPhone
Update Scout app to the Latest Version for iOS
Uninstall and reinstall Scout iPhone app
Update your iPhone to the latest iOS version

Fix Scout on iPhone unable to connect to server/internet connection issues::

To resolve Scout network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Scout black/white screen (blank screen) on iPhone:

Follow the Scout iOS app troubleshooting guide Here →

Scout Android App Issues and Solutions

Fix Scout not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Scout app issues:

Force Stop the Scout App
1. On android, goto "Settings" » click Scout app. » click "Force Stop".

Update Scout to the latest version on PlayStore

Clear Scout App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Scout app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Scout.

Fix Scout unable to contact server/ Scout internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Scout » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Scout » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Scout on android.

Solve Scout black/white screens issue on Android:

Follow the Scout android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Tranton, developers of Scout.

54.55% Contact Match

Developer: Socket Mobile

E-Mail: [email protected]

Website: Visit Scout Website

About this app

Use your phone's camera to scan your shoeboxes and add items to your inventory, view your items, and more. this app Mobile allows you to manage your this app inventory from your phone.