Contact IPC360 Home Support
Company Name: PUWELL CLOUD TECH LIMITED
About: IPC360 Home mobile APP provides home users with 360 extraordinary experiences as
staying home when they are away from home. With the establishment of worldwide
stream servers, users can easily feel at home on their phone or tablet by
watching, listening and talking.
IPC360 Home Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: ipc360_cloud_team@ipc360.info
Website: 🌍 Visit IPC360 Home Website
Privacy Policy: http://www.ipc365.com/Index/showPravicyById?id=IH132
Developer: Puwell Technology Inc
Privacy & Terms:
https://appint.ipc365.com/Index/showFile?filetype=cloudterms&lan=en
3 Most reported problems 😔💔
Stopped working once I started paying for service
by MrZiegg
I decided to purchase a subscription after a trial period for the cloud service and now it doesn’t work. I didn’t change any settings. Everything it set to upload recordings to my album when the camera is triggered. It will play Live feed but it’s not recording anything! I tried to manually record a video and it still doesn’t upload to the cloud playback. I contacted the help service twice with no response. After two weeks I had to ask the App Store for a refund because I was paying for nothing and not having the cloud service renders the camera useless for me. Don’t waste your money!!!!
Hate Live View 5 min Time Limit
by KatieVault
This was perfect for monitoring my elderly grandmother. However, the updated version imposes a 5minute limit for viewing your live feed. With the time limit, this app/camera is no longer functional. Can you please change this time limit or offer access to your older version?
In addition, the play back function is also affected with the update. I can be reviewing footage from 2:17pm when it automatically jumps to 8:45pm. This never happened on the older version.
Please please please offer a solution.
Worked less than 2 weeks
by 423135
I have 2 cameras. Initially they were easy to install and showed a great picture. In less than 2 weeks they suddenly dropped from my app at the same time. App shows “no devices”. I tried to add them back on and it says cannot join. The WiFi is working fine but I cannot get either camera to reconnect. I’ve deleted everything and reset the cameras several times with no success. When I try to reach support that also says failed to send. Very frustrating and disappointing.
Have a Problem with IPC360 Home? Report Issue
Why should I report an Issue with IPC360 Home?
- Pulling issues faced by users like you is a good way to draw attention of IPC360 Home to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a IPC360 Home customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using IPC360 Home.
