Contact Qustodio Parental Control App Support

by Sammy H K

I am a 15 year old girl and I do consider my parents to be strict but I do love them. I get that you want to protect your kid and have control over them but I promise this is not the way. Ever since I downloaded the app I always fight with my parents and try to make them understand that I am responsible enough to leave my phone and can handle myself, I just feel preassured all the time because I always have to have an excuse to why I cant answer my friends and why my wifi doesn’t work but I’m so tired of it, I have lost my mind and I love my dad so much but I hate it that I have no privacy anymore and I have told him I hate him and have had the worst arguments over this. All I asked him was to trust me or try and make it work for a week without the app so he could see that I wouldn’t spend that much time on the phone. I have cried so much ever since that app got into the way of our relationship and yes, I do understand but instead of taking your child’s privacy away try talking to them and making sure that they understand that they shouldn’t spend too much time on the phone and making sure they know you love them but I promise this is not the way all it will do is cause fights and since my dad doesn’t want to hear me maybe some parent will and might understand their child for once.

by SLT000000

Would give zero stars if I could. I have given this app multiple tries. On every single try my observation was that it works for a few days leading to a false sense of security and suddenly nothing gets tracked any more (or) even when it tracks, it just gives you browser names and nothing else ( thus is with no changes to the computer or to the mobile used for tracking ). Restricted times, apps and websites are not honored. Support has one answer for everything ( reinstall ). You will never be connected to a live agent ever. And reinstall doesn’t solve anything. Every reinstall also needs to be done with turning off security apps thus jeopardizing the computer even more. License fee is non refundable so you are stuck for the whole year even as the child is not protected. This app thrives on sheer number of new kids that embark on internet each year. They don’t add value to any existing users. After nearly two years trying this on and off, I feel a responsibility to leave my experience here as a heads up to other parents considering this.

by Laf1110

I’m So bummed I spent so much money on this. The time limit works on my kids phone but the iPad doesn’t work even though I added it as a device. Navigating the controls is too simple and doesn’t easily allow you to understand which app is being controlled or has the time limit. I have no idea how to add a time limit to her iPad in addition to her phone. Since I’ve added this app she is unable to use her phone data even though she has available time. It essentially makes her free internet data useless which stinks because I’m paying for that. There’s no way to specify what things she can access and not access on a particular app. If I want to allow her to see videos in Instagram, I can’t do that. The biggest, fattest, dumbest issue is that THERES NO CUSTOMER SERVICE!! No “contact us” in the app. Like, you buy it, they laugh and take your money and run.

Creators: make the app more user friendly to navigate and integrate other devices. Also, add some dang customer service!! 😠