Contact FamiSafe Parental Control App Support

Just as everyone on here is saying, 3 day trial worked great and then I spent the money and tracking stops updating location for hours at a time. Sometimes 12 hours or longer even when my sons phone is on wifi at home right beside me. So mad this took a turn after I purchased it. Feels like a scam!!!! I can not talk to anyone and have sent a dozen emails and NO response! Want a refund but cant get it!!!!

The app says my child is messaging at 2:41 am, but they are sleeping. Why?

I got the three day trial and was happy with it no issues then I was charged for the year I was okay with that then the app didn’t work at all it won’t retrieve data or anything I’ve tried uninstalling and reinstalling it multiple times I’ve also tried disconnecting his device and reconnecting it and nothing seems to work there is no phone number to get ahold of these people. Not no one is helping me with a refund at all I’m pissed. I was a refund

Cancel my account ASAP or the Better Business Bureau will.

Please cancel my account...if you dont i will file a federal complaint and cancel my card...its a trial...federal offense if you dont

This app is garbage. The download doesn’t even work. Dont buy it..

can you please cancel my account. Thank You

Your app is being use by a stalker to spy on my phone. And caused many problems with in my family Amd life and had led to me and my family being gang stalked and my house is being destroyed by stalkers. You should be held accountable. Anyone can say they are a "parent" and that my phone is a child's. It most certainly IS NOT I will pursue a law suit if this continues. You will be held accountable

Hi, I have installed this app on my sons phone but when he tries to search online for study materials it says can not connect and need parents request how can I disable that and only block adult content. Please get back to me at the earliest

Hi, I am having issues on this app, the application were only blocked from 22:00 - 07:00 but it seems the app were not accessible that is causing a fight between my kids. This is an application issue and would really like this to be addressed. I have been contacting your team via chat but nobody is responding. Please help to resolve this or I will seek for a refund. Thanks.

I signed up for the 3 day trial. I tried to install the app on my son's phone but it never worked. The app on my phone says that there is a problem with his install. I can't uninstall it or do anything with it. Now the trial is over an I have been charged with the annual subscription fee. There is no number to call for help. I want to cancel and I want my money back since it never was operational.

Hi I have recently subscribed to a yearly subscription of your app, for my sons phone. I have the apps to turn off, at 22.00 and resume at 7.00hrs. However at 22.00 hrs the phone is not turning off. The app isn’t working for the screen time limits. When I go to check his location it is not updating in real time. When he’s home it’s also saying he arrives to the bus stop. I would like for all these features to work, if not I want my money back.

My cash refund please my account delete

Hi I have recently subscribed to a yearly subscription of your app, for my daughters phone. I have the apps to turn off, at 21.30 and resume at 7.00hrs. However at 7.00hrs the phone is not turning on and I am having to delete the app to get her phone working again. When I go to check her location it is not updating in real time. I can't see on the app, how to filter in to get a notification of language or bullying, or how much screen time ie a report as per your app description that she spends on certain apps. It is working to block website content and block downloading of apps as per setting of age. I have set everything up accordingly. Could you please advise. Kind regards Keith

The vpn on my daughter's phone is not connecting. She is unable to get onto the internet. I do not have any blocks on my end. Why is she unable to get on the internet.

I can’t get the app to install on my child’s phone.

How do i see or check my child phone without touching it. The system is installed in my phone but hiw do i monitor my child's phone on my phone

Hi Fami Safe So there's seen to be problems With My screen time My screen time on Fami Safe is not Turning Off It was suppose to turn off at 10:30 I don't know why my screen time is not turning at 10:30 Now Can you sort it out for me

Giving your child a smartphone at a young age may improve communication as well as coordination between the parents and the children but on the other, it also carries some risks, Children may befriend people who have fake identities on the web and view explicit content which could harm their mental health. Parents should make their they install Parental control apps on their phones to ensure their safety. In my opinion, the best one is the family time parental control app. I’m using the following app for the past 1 year is by no doubt the best parental control app in the market.

I installed famisafe app and i have problem using and i tried to contact you through the Phone, but I can't find the contact number, please can you leave your phone number, then I can contact you.

The app is monitoring my phone ie apps used and Internet use, it is not monitoring my kids phone. The app is downloaded on both phones. Please advise

I can't get this to work at all. From the reviews I am reading, you don't stand behind your product with any kind of guarantee. If someone will call or text me at 859 2272723 and help me get this up and running, fine. If not I am contesting payment. I am paying for a service that I am not getting. Your emails are not thorough enough to be helpful. Marsha Mulcahy

The app will not install on my child’s phone.