NDI HX Capture app not working? crashes or has problems?

NDI HX Capture Status

Last Updated on 2024-07-24 by NewTek

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Summary of NDI HX Capture Problems 😠👌🔥

- Expensive

- Poor Performance

- Battery drains fast

- Lag and stuttering

- Forces drop every few minutes

- Abandoned app that doesn’t work on iPad

Have a Problem with NDI HX Capture: Screen Sharing? Report Issue

Common NDI HX Capture Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot NDI HX Capture app on iOS and Android devices. Solve all NDI HX Capture app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

NDI HX Capture iPhone Issues and Solutions

NDI HX Capture iOS app crashes, not working, errors
NDI HX Capture iOS app network issues
NDI HX Capture on iOS has black/white screen

NDI HX Capture Android App Issues and Solutions

NDI HX Capture has errors/crashing/not working
NDI HX Capture server network connectivity issues
NDI HX Capture has black screen

NDI HX Capture iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever NDI HX Capture app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix NDI HX Capture app crashes or not working on Iphone (iOS):

Close and restart the NDI HX Capture app on iPhone
Update NDI HX Capture app to the Latest Version for iOS
Uninstall and reinstall NDI HX Capture iPhone app
Update your iPhone to the latest iOS version

Fix NDI HX Capture on iPhone unable to connect to server/internet connection issues::

To resolve NDI HX Capture network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix NDI HX Capture black/white screen (blank screen) on iPhone:

Follow the NDI HX Capture iOS app troubleshooting guide Here →

NDI HX Capture Android App Issues and Solutions

Fix NDI HX Capture not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent NDI HX Capture app issues:

Force Stop the NDI HX Capture App
1. On android, goto "Settings" » click NDI HX Capture app. » click "Force Stop".

Update NDI HX Capture to the latest version on PlayStore

Clear NDI HX Capture App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "NDI HX Capture app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch NDI HX Capture.

Fix NDI HX Capture unable to contact server/ NDI HX Capture internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click NDI HX Capture » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got NDI HX Capture » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch NDI HX Capture on android.

Solve NDI HX Capture black/white screens issue on Android:

Follow the NDI HX Capture android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at NewTek, developers of NDI HX Capture.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit NDI HX Camera Website

Privacy Policy: https://www.newtek.com/privacy-policy/

Developer: NewTek Inc.

About this app

NDI® (Network Device Interface) is a low latency IP video protocol developed especially for professional live video production, and is supported by an extensive list of broadcast systems from many manufacturers. NDI® HX Capture turns your iPhone's display and app audio into a high-quality wireless a/v sources for NDI-enabled broadcast systems and software on the same network. Stream your screen live over NDI® to TriCaster® or any of the other numerous NDI receivers. The official NDI® screen capture app for iPhone. Your device’s output is automatically recognized by *NDI-enabled video systems, ready to be mixed into live shows.