NDI HX Camera app not working? crashes or has problems?

NDI HX Camera Status

Published by NewTek

The official NDI® Camera. Turn your phone or tablet into a live video
production camera.

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Most reported problems

Reported Issues: 3 Comments

By Matt 6 months ago

After not responding after opening. Will not connect to network.

By Frank 10 months ago

My NDI HX Camera app keep freezing on my iPhone 14 Pro Max. It works perfectly on the lower versions of iPhone but keeps freezing on my 14. Any solution

By Alvaro Rodriguez 1 year ago

I downloaded NDI HX Camera, clicked on the NDI button and it turned blue, but there is no video image coming through.

Common dislikes about NDI HX Camera app

- The app has a consistent 1300ms latency on one user's rig.

- The app had freezing issues at first, which were resolved by putting the WiFi in low data mode.

- The app only recognizes video streams in 2k@30fps for one user, despite advertising 4k@60fps.

- The app has significant lag when recording video, which can only be resolved by switching to low bandwidth mode.

- The app has poor performance and is not usable for streaming for one user.

- The app is expensive and does not deliver what it offers for one user.

- Another app, Shoot - camera fees, is recommended as a cheaper and more reliable alternative.

Have a Problem with NDI HX Camera? Report Issue

Common NDI HX Camera Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot NDI HX Camera app on iOS and Android devices. Solve all NDI HX Camera app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

NDI HX Camera iPhone Issues and Solutions

NDI HX Camera iOS app crashes, not working, errors
NDI HX Camera iOS app network issues
NDI HX Camera on iOS has black/white screen

NDI HX Camera Android App Issues and Solutions

NDI HX Camera has errors/crashing/not working
NDI HX Camera server network connectivity issues
NDI HX Camera has black screen

NDI HX Camera iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever NDI HX Camera app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix NDI HX Camera app crashes or not working on Iphone (iOS):

Close and restart the NDI HX Camera app on iPhone
Update NDI HX Camera app to the Latest Version for iOS
Uninstall and reinstall NDI HX Camera iPhone app
Update your iPhone to the latest iOS version

Fix NDI HX Camera on iPhone unable to connect to server/internet connection issues::

To resolve NDI HX Camera network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix NDI HX Camera black/white screen (blank screen) on iPhone:

Follow the NDI HX Camera iOS app troubleshooting guide Here →

NDI HX Camera Android App Issues and Solutions

Fix NDI HX Camera not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent NDI HX Camera app issues:

Force Stop the NDI HX Camera App
1. On android, goto "Settings" » click NDI HX Camera app. » click "Force Stop".

Update NDI HX Camera to the latest version on PlayStore

Clear NDI HX Camera App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "NDI HX Camera app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch NDI HX Camera.

Fix NDI HX Camera unable to contact server/ NDI HX Camera internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click NDI HX Camera » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got NDI HX Camera » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch NDI HX Camera on android.

Solve NDI HX Camera black/white screens issue on Android:

Follow the NDI HX Camera android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at NewTek, developers of NDI HX Camera.

100% Contact Match

Developer: NewTek, Inc.

E-Mail: [email protected]

Website: Visit NDI HX Camera Website

About this app

NDI® (Network Device Interface) is a low latency IP video protocol developed especially for professional live video production, and is supported by an extensive list of broadcast systems from many manufacturers. NDI® HX Camera turns your iOS imaging devices into high-quality wireless a/v sources for NDI-enabled broadcast systems and software on the same network. Turn your phone or tablet into a live video production camera. The official NDI® Camera. Your device’s output is automatically recognized by NDI-enabled* video systems, ready to be mixed into live shows or even for use as a web camera when used in conjunction with NDI® Tools (ndi. tv/tools).