CapCut app not working? crashes or has problems?

CapCut Status

Last Updated on 2024-10-11 by 深圳市脸萌科技有限公司

I have a problem with CapCut

Are you having issues? Select the issue you are having below and provide feedback to CapCut.

Read all Solutions

Fix Now in One Click

👨🏻‍👩🏻‍👦🏻‍👦🏻
884 User reports:
App has problems

User reports 884

⚠️ Most reported problems ⚠️

Not working

52.0%

Photo/Video

23.8%

11.5%

Audio

5.3%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of CapCut Problems 😠👌🔥

- Limited animations for texts and clips

- No animation key thing

- Limited fonts

- No in depth audio editing interface

- No ability to change render settings

- No ability to render in the background

- Storage full issue

121 Reported Issues: 😵🆘🛟🚨📢

Maltesh

2022-03-02

Dear capcut iam facing problem of Vedio quality when I will export my project it will not come clear please slove my problem as soon as possible Thank you,

Showing 121-121 of 121

Have a Problem with CapCut - Video Editor? Report Issue

Common CapCut Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot CapCut app on iOS and Android devices. Solve all CapCut app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

CapCut iPhone Issues and Solutions

CapCut iOS app crashes, not working, errors
CapCut iOS app network issues
CapCut on iOS has black/white screen

CapCut Android App Issues and Solutions

CapCut has errors/crashing/not working
CapCut server network connectivity issues
CapCut has black screen

CapCut iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever CapCut app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix CapCut app crashes or not working on Iphone (iOS):

Close and restart the CapCut app on iPhone
Update CapCut app to the Latest Version for iOS
Uninstall and reinstall CapCut iPhone app
Update your iPhone to the latest iOS version

Fix CapCut on iPhone unable to connect to server/internet connection issues::

To resolve CapCut network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix CapCut black/white screen (blank screen) on iPhone:

Follow the CapCut iOS app troubleshooting guide Here →

CapCut Android App Issues and Solutions

Fix CapCut not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent CapCut app issues:

Force Stop the CapCut App
1. On android, goto "Settings" » click CapCut app. » click "Force Stop".

Update CapCut to the latest version on PlayStore

Clear CapCut App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "CapCut app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch CapCut.

Fix CapCut unable to contact server/ CapCut internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click CapCut » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got CapCut » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch CapCut on android.

Solve CapCut black/white screens issue on Android:

Follow the CapCut android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at 深圳市脸萌科技有限公司, developers of CapCut.

Verified email

Contact e-Mail: [email protected]

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit CapCut Website

Privacy Policy: https://sf16-draftcdn-sg.ibytedtos.com/obj/ies-hotsoon-draft-sg/capcut/via_clause_privacy_policy_en.html

Developer: Bytedance Pte. Ltd.

About this app

this app is a free all-in-one video editing app that helps you create incredible videos. Advanced filters and flawless beauty effects open up a world of possibilities. Cut, reverse and change speed: getting it just right is easier than ever, posting only your wonderful moments. Tremendous music library and exclusive copyright songs. Top trending stickers and fonts let you fully express your videos.