Benepass Reviews

The latest redesign changed the way that very important information is displayed and now to see the account balance you have to go thru extra steps, making Benepass more difficult to use.

I believe the usability of the this app app would be greatly improved by 2 simple changes:

1. When opening Benepass , the first page to be displayed should be “Accounts” (instead of the current “Home”), showing the balance of the user accounts.

2. The current page “Home” should be renamed to “Transactions” (not sure the reason it is currently named Home since it only contains transactions on it)

That’s it! The current page “Cards” is fine the way it is. I hope the devs can fix it because this redesign really made something simple and practical more difficult to use.

Thank you!

In the two years I used this app through my employer for HSA administration, it was nothing but chronic errors and problems. Wrong cards. No cards. Unnecessary documentation requirements for providers who are coded as medical. They seem to be unfamiliar with HSA tax law and provided irrelevant, incorrect responses when I had to correct an excess contribution. App is so feature-light as to be mostly useless. For your gym benefit? Sure. Go right ahead. For something critical and tax-regulated like HSA? They seem to have no idea what they’re doing.

Benepass is terrible! I have hundreds of dollars in funds on the card and it continues to decline when I use it. It’s impossible to get human help when you need it. The reply the next day with canned responses. And then I have to go through the very annoying process of being reimbursed for all of the transactions I made on my credit card. It’s a nightmare to say the least!

You need an app which can do useful or better things on your phone. Benpass itself may be good but app is not. You can’t even submit receipts when you have it compare to other apps like navia. If you really need to store receipts, just use phone camera and album, app is useless. There is no value addition in this case. It can’t even read amount from receipt

I've been a long time this app user and it's been amazing! I love having the freedom of deciding how to use the money my company gives me for various reasons (wfh setup, internet/phone bill, and the occasional food allowance). Also, being able to spend money from all my account using one card is SO nice.

App was super easy to use as well as the technical support I received was great! Would recommend to others and a great tool to track my spending accounts!

App works great and has all the features you would need. I especially like the virtual card feature

I absolutely LOVE that my job offers us this app! I have used this app for so many life needed experiences i.e; massages, gas, etc. I truly love that it something that has become apart of my daily routine! this app is a 10/10 in my eyes!

Great platform. Makes it very easy to use and access my benefits. Spending is simple as well. Highly recommend!

I love using this app.

It’s a simple app, easy on the eyes and the clicks.

Love that uploading documents is easy + the category suggestions on where to spend my lifestyle stipend comes in handy!

Super simple to use, amazing service and customer support. A lot better than anything I’ve used at previous companies by far!

Benepass works very smoothly and have never had issues with it. I really like the concept as well because it lets me choose where and how I use my benefits rather than the company choosing for me

Most lower star reviews are complaining about things that don’t apply to your account.

Been using this app and it's honestly great. No more being stuck with a list of things I don't need - I can actually buy what I want. Benepass 's super user-friendly too, which makes everything a breeze. It’s helped me use my benefits on stuff that actually matters to me.

This is by far the best benefit my employer offers. Really nice to have the flexibility to spend fitness money wherever it makes sense for me instead of being locked into one company gym. Card is easy to use and Benepass is intuitive!

I really appreciate having accessible, easy to understand information about my employer’s benefits in my pocket - quick way to just check my balance and then swipe my card.

I love this benefit from my employer! Benepass works well for me, and the card has been accepted at several different stores, restaurants, and online.

Love that you can just submit past expenses for reimbursement through Benepass as well. Very user-friendly!

I get this through my employer and it’s much better than the other stuff they buy. It’s really easy to find the things I want to know like what my card number is and how much money I have to spend on my benefits.

The this app app is intuitive, smooth, and fun to use! I can access everything related to my benefits on one easy to use platform—from submitting an expense for reimbursement to viewing balances and card information to getting ideas on how to creatively use my benefits - it’s wonderful!

App works really intuitively for my different accounts through my employer, especially for HR software