Contact ENBD X Support

by Fair Dealing

I am extremely dissatisfied with this application and would rate it below zero if such a rating were possible. The user interface is exceptionally challenging to navigate, resulting in confusion and frustration. The lack of clear indications regarding account locations further compounds the difficulties. Moreover, the limited options provided by the application add to the overall frustration. I have also encountered issues where certain accounts are not visible during the transfer process. Comparatively, the previous version of the application was significantly better. Due to the shortcomings of this current version, I have contemplated changing banks. However, attempting to revert to the old application has proven futile as I receive a message stating that I cannot download it because I have already installed the new version. This restriction feels like a punishment, and I cannot comprehend the reasoning behind the modifications or support provided by the IT team for this aggravating "Application xNbad." Unless improvements are made or the previous version is reinstated, it appears as though the bank may inadvertently drive customers away in search of a more cooperative institution with better IT services.

by Safaa Touckley

Couldn’t do it online and was not able to transfer my funds! Then I had a shock of my life! In December 2023 I was at the bank branch and I already had my account changed to non residential and they confirmed all is good. Beginning March, the bank closed my account because of KYC which I couldn’t download online because I don’t have ID as I don’t reside in Dubai anymore. I tried corresponding online and by phone but no luck. I sent my documents by email as I couldn’t download it to the app online and after one week they confirmed all is well. But no news about my money! I was out of my funds till I travelled to Dubai and went to the branch where I opened my account initially. There they told me there was a bank draft issued in my name! What if I couldn’t come physically to the bank??? What if I didn’t have money as I was out of my funds for 3 months!!!??? I was a banker myself for 20 years and have accounts in other several banks and unfortunately this bank has shown me it is the worst bank anyone can deal with!! And phone customer services were absolutely useless!!!!!

by BB In Dubai

The NBDx app offers basically the same functionality for banking as its predecessor, but it seems to actively be trying to deceive users into not paying off full credit card balances so that the bank can earn Interest. When selecting to pay against a credit card, it only offers how much balance is left *of the most recent statement* - which is not the same as the amount currently on the card. To find this amount, you must navigate back to the opening page which cites the “total outstanding” amount. A user can then manually enter this amount, but it is misleading and unlike any other credit card platform that I have ever seen that it is not offered as a clear and easy payment option when one clicks in to pay a balance. Further, when you do pay anything, the amount is not immediately reflected - which can lead to confusion about what the ACTUAL amount remaining to be paid is. These characteristics feel dishonest and quite user-unfriendly.