Tpago Mercantil app not working? crashes or has problems?

Tpago Mercantil Status

Last Updated on 2024-06-10 by Mercantil, CA, Banco Universal

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Common Tpago Mercantil Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Tpago Mercantil app on iOS and Android devices. Solve all Tpago Mercantil app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Tpago Mercantil iPhone Issues and Solutions

Tpago Mercantil iOS app crashes, not working, errors
Tpago Mercantil iOS app network issues
Tpago Mercantil on iOS has black/white screen

Tpago Mercantil Android App Issues and Solutions

Tpago Mercantil has errors/crashing/not working
Tpago Mercantil server network connectivity issues
Tpago Mercantil has black screen

Tpago Mercantil iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Tpago Mercantil app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Tpago Mercantil app crashes or not working on Iphone (iOS):

Close and restart the Tpago Mercantil app on iPhone
Update Tpago Mercantil app to the Latest Version for iOS
Uninstall and reinstall Tpago Mercantil iPhone app
Update your iPhone to the latest iOS version

Fix Tpago Mercantil on iPhone unable to connect to server/internet connection issues::

To resolve Tpago Mercantil network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Tpago Mercantil black/white screen (blank screen) on iPhone:

Follow the Tpago Mercantil iOS app troubleshooting guide Here →

Tpago Mercantil Android App Issues and Solutions

Fix Tpago Mercantil not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Tpago Mercantil app issues:

Force Stop the Tpago Mercantil App
1. On android, goto "Settings" » click Tpago Mercantil app. » click "Force Stop".

Update Tpago Mercantil to the latest version on PlayStore

Clear Tpago Mercantil App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Tpago Mercantil app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Tpago Mercantil.

Fix Tpago Mercantil unable to contact server/ Tpago Mercantil internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Tpago Mercantil » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Tpago Mercantil » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Tpago Mercantil on android.

Solve Tpago Mercantil black/white screens issue on Android:

Follow the Tpago Mercantil android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Mercantil, CA, Banco Universal, developers of Tpago Mercantil.

Verified email

Contact e-Mail: [email protected]

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Tpago Website

Privacy Policy: https://www.mercantilbanco.com/mercprod/site/external/politica_privacidad.html

Developer: Mercantil, C.A., Banco Universal

About this app

Este servicio está disponible en Mercantil en Línea Personas o descargando la aplicación Tpago(3) para teléfonos inteligentes y tabletas. (1) Previa afiliación en Mercantil en Línea Personas. (2) El beneficiario debe afiliarse al servicio en Mercantil en Línea Personas. (3) Disponible para equipos con sistema operativo iOS, versión 8. 0 en adelante. • Envío de pagos móviles a un móvil de forma inmediata, a la cuenta afiliada del número de celular del beneficiario. • Consulta de pagos móviles enviados y recibidos. • Afiliarte a la red Tpago en Mercantil en Línea Personas. • Contar con un equipo móvil inteligente con sistema operativo iOS. • Tener activo el servicio de Internet y plan de datos o red WiFi. • Tener clave telefónica. Con Tpago envía y recibe pagos móviles al instante(1) de forma rápida y segura, entre clientes Mercantil afiliados al servicio. Solo con el número de teléfono celular y el documento de identidad de la persona que recibe los fondos(2). Si no la has creado o no la recuerdas, ingresa a Mercantil en Línea Personas opción Cambiar o Crear Clave Telefónica según sea el caso, ubicadas en el menú Servicios Adicionales – Gestión de Usuario y Claves.