Ace Hardware Reviews

I love ace and try to patronize my local small town store as much as possible. Online shopping however is a drag. AceHardware tells me something is available locally for home delivery tomorrow and after I purchase I’m told it will be delivered a week or more out. Huh? These are not hard to find items - a can of white fence stain, a circular saw blade, etc. The poor correspondence between AceHardware ’s knowledge of my store’s inventory and actual inventory (at least I assume that’s the problem rather) has made online ordering a fail for me - I deleted AceHardware and have reluctantly moved on to a local big box store where their app is right most of the time.

The search function is also awful. You have to know exactly what you want before it finds something close. Vocabulary is too controlled with too few synonyms. If I don’t know the exact name for something I’ll go to a bigger store’s app to search then enter the exact name in the ace app. This really defeats the purpose of a hardware store. You’d think they’d make more of an effort to build a broad dictionary if they want to make it easy to shop. Try looking for the hardware used to wrap curtain pulls around, for example.

It’s really too bad I would love to support my local Ace esp. during the pandemic.

Shop at Ace quite a bit, so I was excited when they came out with an app so I could shop online and have all my rewards in one place. The website is pretty terrible so I was really hoping AceHardware would be better. I was very disappointed. The search function only brings up about 6-8 items using the keyword you enter. Usually more than half the items have nothing to do with what you're looking for. Also, there is no way to filter by what is in stock in your selected store (just like the website). So basically you have to search through page after page of items, and if you do find what you're looking for, it might not even be in stock near you. The other main issue is the filters are all over the place. Say you're looking for a 4"x10' stick of DWV PVC. When you try to filter by 4" ID, it might only bring up half the results. And sometimes it brings up 4" long threaded pipe off all different inside diameters. Probably because when they enter items into their system, most of the item descriptions are incomplete or just wrong. Their entire system needs help, including AceHardware .

Now more than ever I want to support my local ace Hardware! But searching on AceHardware is difficult. How can I see what’s in stock and available? Multiple times I’ve made a choice for a product then to find I can’t add to my cart. Get it together Ace! How is your app rated so high? I’ve moved several purchases to other businesses because your app.

Adding; once I found something I could purchase. I went to the store for pick up and had no clue where to go. I called the number to the local store and the person really didn’t know either. Then half of my order was there and half wasn’t. I don’t have any idea when the other part of my order will arrive and the “pick up guy” didn’t either. He was looking everywhere for the other half of my order.

You are my favorite hardware store but you are DROPPING THE BALL. UP The Technology for AceHardware. I got your note about demand being high. I understand. But I didn’t have this issue with your competitors. Innovate. If you want to give me $100 in something make it something other than magazines. That just makes me feel like you’re out of touch. Are you selling my info to a 3rd party for Magazines? Magazines. HAHA

I’ve had many issues with app. Biggest is it doesn’t save payment info. It’s no longer convenient for quick ordering if I have to type out my whole credit card number on a cell phone. There is no integration with one password either so I can’t have it enter the CC info. I think almost all major shopping apps have both of those features. Also, inventory is an issue. I’ve searched for items and saw they were listed in stock and driven down to store and then have zero of what I need. App isn’t helpful if it’s not accurate. There is also no location info so I have no idea what area of the store to find the items. I placed an order this morning and finished the check out process and when I click on cart it says empty now that purchase is complete but the shopping cart icon still says 3 even though there are no items in cart. It doesn’t reset indicator. Maybe website is better than app? I hope so. Haven’t tried but I guess that’s my next go to.

V2.0.10 I rarely review apps but the search feature is terrible. You must know exactly what you are looking for and sometimes that doesn’t even do it. Just one example: searching for Killzall 365 weed killer. I search for killzall 365, killzall, kill-zall... I happen to remember that it says hi-yield at the top of the bottle so, I search for hi-yield killzall 365...so far no search results...finally I type in just ‘hi-yield’ and I get a category with 83 products in it that I then have to scroll through and find the product. How is this product listed? ‘ Hi-Yield Killzall 365 Grass & Weed Killer RTU Liquid 1 gal.’ so why does it not find it? You guys are losing business over this because it appears within your own app that you do not even carry this product or much of anything else. I love my local Ace hardwares but if I am looking for something specific then I want to know if they have it or not before wasting my time. Fix this. It can’t be that hard to fix and it shouldn’t be that hard to search for something!

I updated my iPhone recently. The Ace app on my old phone transferred over as expected. When I went to use the Ace app, it opened up a blank screen and stayed there. I deleted and reinstalled AceHardware from AceHardware store. The only place the icon showed up was the “Application Library” screen but at least it launched a login screen. I logged in and it opened a blank screen again. I deleted and reinstalled again. When I launched it I canceled the login screen, and then the Apple location permission and notification prompts came up. I answered those, and I was able to log in. The icon still only showed in AceHardware Library, but I was able to press and hold the icon and choose “add to Home Screen”. The icon shows normally and AceHardware is working now. I would expect AceHardware to correctly handle the OS prompts and icon placement by itself as part of the installation process.

So I get this nice mail out telling me that my ACE rewards has been upgraded to “Premier Member” with added benefits. Great I have been a member for a long time and was glad to see I might actually get something for being a member. In the mail out it says to download AceHardware and receive an additional $5 bonus, cool. I downloaded AceHardware and tried to log in, said my email and password was incorrect. No problem I hit forgot password and entered my email to which it said no information found. Ok, maybe I never put my email in there. I go to create account and it says if you already have a member number not to worry just fill out the information and AceHardware will find me. After filling out the information 3 times it still says “no information found”. I will revisit this review after someone has figured out how to find me other than the emails I get sent and mail outs I get sent EVERY MONTH.

AceHardware pales in comparison to their competitors, Home Depot and Lowes. Most of it is a begathon to join their rewards program, but I already am a member. But I can’t sign in because there is no provision for entering either my account number or phone number, both of which are how I am identified in their stores. The only way to log in is using an email address, but I closed that address when I moved. I reached out to their customer support line but they ignored me. The other non-starter for this or any app in the 21st century is that they don’t have an iPad version and AceHardware can’t be used in landscape mode. Duh, if I’m shopping for stuff I am most likely to be at home using my tablet, not on a mobile phone somewhere. The rest of AceHardware looks like they assigned it to a high school student who never saw the inside of a hardware store, compared to the big guys it’s next to useless.

I got an offer to download AceHardware and link my account for a $10 bonus. I downloaded AceHardware , went through all the screens, everything seemed to work. Then it took me back to the home page and just kept going through the create account function, not just sign in. It was caught in an endless loop. I removed and installed AceHardware again, this time I had the option to just sign in. Put in all the info and it said there was a problem. Went ahead and reset my password, went back to app and it still said there was a problem. Did it yet again, but this time no matter what I put in to reset my password, it said I couldn’t use one I’ve previously used. I was making stuff up off the top of my head and it kept saying it. A free $10 sounded nice, but it’s not worth this.

Update:
They did correct the white screen issue so up from 1 star now. It seems pretty much the same as usual. Does what I need. No bells or whistles - but sometimes that’s better. Still the “phone” vers. on ipad but at least I can now stay in landscape to view app (even though visually the thin small screen isn’t appealing and seems silly with all the width space on an ipad to be needing to scroll over for choices in the vertical limited area.. A real ipad app or for the phone - would rate it 4.

I moved recently and it is no longer as convenient to drop into my local ACE Hardware. I started using AceHardware to find what I need and have it waiting when I cross town to the store. Until the recent revision of AceHardware , that is. I can’t get into my account any more. I tried to change my password (which was an Apple strong password, saved in my device,) but I get error messages. I tried to sign in as a guest, but you can’t shop that way either. So, I can’t get into my account and I can’t shop as a guest. Ergo, I can no longer shop online at Ace Hardware. Too bad. I liked your business otherwise. If you ever solve your app problem, please reach out to your old customers…because we can’t reach out to you.

Rating is primarily for AceHardware /customer support which is almost non existent. AceHardware is clunky and I have had nothing but problems with it and the reward functionality. I have received nothing but canned/robo confirmations for four emails to support. I spent 90 minutes on hold for a person, was told my issue was resolved and it’s not. My local store is great but the ACE rewards program and app are not worth the pain. UPDATE - 6/30 - Did receive a response from the developer asking me to call and provide feedback. The problem is it’s the same phone number that I spent 90 minutes on hold to resolve my issue and is was not resolved. I’m never calling that number again for any reason.

Even though I’ve had an account for years, when I try to activate and link my account to AceHardware on my phone, it is not recognized, even after I enter my correct account number. I called customer service and even though they successfully linked the account on the website, they said the phone app is “having issues.” So if I want to use any points or discounts, I just first go to the web site and print out whatever coupons are available. This should all happen automatically with AceHardware . You finally realize that it’s not worth the amount of time and effort to earn their paltry awards, so you give up on AceHardware and maybe even on Ace itself.

It’s very hard to search for anything. AceHardware shows only a fraction of the items available on the website. The website is a pain too, because you can’t do a search based on what is available for pickup at your local store, and most items turn out not to be once you click on them. I like my store but the only way to get something simple like a roll of duck tape is to call them up and ask what they have on the shelf.

Also, there was a $5 coupon for downloading AceHardware . It appears on AceHardware as an offer available until the end of the month, but when I tried to use it I found it was only valid for the day after I downloaded AceHardware .

We have shopped at ACE for many years and have always gotten great customer service and 99% of the time they have what we need, if not, they order it for us. During the crazy pandemic the staff at Snyder’s ACE have been FANTASTIC! They are working tirelessly since everyone has time to do home projects etc..
The staff is following Covid-19 guidelines and has made getting our items as normal as possible! I want to thank them all for their hard work!

Not only have you slowly dragged your legs fixing the white screen of death. I just embarrassed myself. You sent me both a paper coupon and an app coupon without any notice that they were the same thing. Why would you issue double coupons and let a customer go try and use a paper one only the be told I already did because I used the one in my app. This demonstrates a highly ineffective system you have here. I don’t believe you wish to keep me and my money at your store. After I wasted my physically disabled self energy only to be told my coupon was no good. You have a bad app, and apparently run a bad business.

AceHardware repeatedly asks me to link my Ace Rewards account. When I do, I get a message saying “Success! Your Ace Rewards account has been linked.” It then returns me to the home screen, where it fails to recognize that my account is linked and again asks me to link it. I have tried logging in/out, quitting/restarting, and reinstalling AceHardware . None of these options worked. I then called customer service only to be told “we know AceHardware isn’t very useful and it doesn’t work for some people on some devices.” When I told him I was using an iPhone he said “Im sorry, sir.” Don’t waste your time. It’s an exercise in futility and frustration.

I should have more points, but AceHardware only shows that I have shopped at my local store one time. There is no place on AceHardware to report missing receipt, and when I try to contact customer service via email, I have to log back in. Then it doesn’t recognise my password. I try to reset my password. I received the email, and I get to the reset page but the reset button does nothing. Now my original password and my presumed new password don’t work. And I am still missing points. Getting points and having ACE nearby was the only thing keeping me from driving 17 miles to Lowes. It certainly wasn’t prices!

As a young homeowner, Ace NEEDS to update and upgrade their app user interface and performance if they want to be a contender in the 21st century. Online & app shopping isn’t just an option anymore, it IS going to be the most important feature. Before I buy anything, I get on all 3 apps, lowes, homedepot, & ace to see which store I should buy from based on product availability and relevance and the easier that process is, the better. I appreciate the small store feel when I walk in and recognize all of the staff, but ace needs to deliver a better, more robust digital experience!

Much is left to be desired on how AceHardware functions. It is very cumbersome and you should hope it doesn’t loose your membership information. I had to jump through many hoops just to get access into AceHardware . There was never a rhyme or reason why my info was totally dumped. I had to bounce back and for between the website and AceHardware to get signed back in. Overall AceHardware does not work seamlessly with the website. I placed a pick up order through the website and several hours later it has not updated on AceHardware . That is disappointing.

I LOVE the ability to view my past purchases! I can never remember what type of light bulbs I bought last time.

Also, the push notification when my order is ready to be picked up is WAY BETTER than always checking my email!

Thanks Ace!

I really appreciated (enjoyed, even?) getting to customize my profile and tailor the type of content and items that are of interest to me. I’m certainly a “novice”, so I plan to ease into my fix it projects and need all the help I can get. I’m already on my way to earning rewards!

Fast, easy to use, and finally up to 2020 standards.

I like the feel and use of AceHardware so far. Also super amazing is that it links to my rewards data and has a “buy it again” feature.

Well done Ace!

So glad to have the Ace Hardware app back! Many improvements, easy set up, easy navigation, easy to link to your Ace Rewards, easy access to your Rewards Card, points, coupons, and of course all the goodies Ace has in house!

Another great way to connect with Ace Hardware. It’s an easy way to see your Ace Rewards dollars and all of your past purchases. Added plus is you get a $5 download bonus for new Ace Rewards customers. Great job Ace!!

AceHardware loaded right up, easy to navigate, and even had a great video from Chef Jason Morse on the home page!
I signed up for Ace Rewards, and my first coupon is saved for me on AceHardware !
Very cool, well done Ace!

Very clean layout, easily organized rewards and local ads, and you can scan your rewards card from AceHardware ! Simple to use.

So downloaded the new app, tried to login to my Rewards, denied. “Wrong Member number”. Interesting because I am looking at the paper reward and entering same number. Still no luck. Call to retrieve number..office closed. Maybe I wanted to use my rewards right now for a purchase. Oh well. Guess I’ll go to competitor for the product. App seems good, when it works.

After trying many different times to reset my password, I finally had success. Four Stars because they don’t publish prices on many items on this Ace app.

I love my local Ace Hardware store and now I love the Ace Hardware app. It’s so easy to install and to use and I love how AceHardware is tailored to me. It really is a great app with helpful content and I can’t wait to see what’s next at my local ace.

I am looking at half a dozen Ace Rewards cards I’ve recently gotten in the mail and the name/number on them is rejected by AceHardware not allowing me to sign up. Seemed like a good idea to collect all the rewards in one place, but it doesn’t seem to agree that I exist in the system. (I’ve been a rewards member since the program began years ago)

AceHardware is awesome. The navigation is SO easy and it’s very easy to easy everything you need. This is better than any other app I use for retail. Great job, Ace! Keep doing the good!

Every time I walk into an Ace Hardware, I get the validation I sometimes crave as a person. So happy about AceHardware, specifically the Rewards and Shopping features. Take my money, Ace :)

Nice job Ace- much easier way to track rewards and make purchases!

Upgraded with so many features and quick and easy shopping at the most convenient store! Love it!