My INTER app not working? crashes or has problems?

My INTER Status

Last Updated on 2024-04-29 by INTER Krankenversicherung AG

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17 User reports:
App has problems

User reports 17

⚠️ Most reported problems ⚠️

35.3%

Crashes

29.4%

Not working

29.4%

Connection

5.9%

problems reported in the last 24 hours

24 hour clock ⏰

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Common My INTER Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot My INTER app on iOS and Android devices. Solve all My INTER app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

My INTER iPhone Issues and Solutions

My INTER iOS app crashes, not working, errors
My INTER iOS app network issues
My INTER on iOS has black/white screen

My INTER Android App Issues and Solutions

My INTER has errors/crashing/not working
My INTER server network connectivity issues
My INTER has black screen

My INTER iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever My INTER app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix My INTER app crashes or not working on Iphone (iOS):

Close and restart the My INTER app on iPhone
Update My INTER app to the Latest Version for iOS
Uninstall and reinstall My INTER iPhone app
Update your iPhone to the latest iOS version

Fix My INTER on iPhone unable to connect to server/internet connection issues::

To resolve My INTER network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix My INTER black/white screen (blank screen) on iPhone:

Follow the My INTER iOS app troubleshooting guide Here →

My INTER Android App Issues and Solutions

Fix My INTER not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent My INTER app issues:

Force Stop the My INTER App
1. On android, goto "Settings" » click My INTER app. » click "Force Stop".

Update My INTER to the latest version on PlayStore

Clear My INTER App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "My INTER app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch My INTER.

Fix My INTER unable to contact server/ My INTER internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click My INTER » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got My INTER » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch My INTER on android.

Solve My INTER black/white screens issue on Android:

Follow the My INTER android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at INTER Krankenversicherung AG, developers of My INTER.

About this app

Your INTER insurance policies are always clearly available with “My INTER”. • Simply submit your medical bills and documents using the photo function. • Automatic synchronization of your documents – you always have everything with you on whatever device you use. • Chat with the INTER customer service team to contact us quickly and easily. • Book a call back appointment and get answers to your questions without waiting on hold. • Download the “My INTER” App free of charge. • Log in to MyINTER and always have an overview of your insurance policies. • An existing insurance policy with the INTER Insurance Group is required in order to use MyINTER . • Smartphones and tablets from iOS version 14.