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Company Name: Populus Financial Group, Inc
About: Populus Financial Group offers a range of financial products and services delivered through retail
and digital channels.
Headquarters: Irving, Texas, United States.
Porte Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Populus Financial Group, Inc
Verified email ✔✔
E-Mail: portereview@portebanking.com
Website: 🌍 Visit Porte Website
Developer: Populus Financial Group, Inc.
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Privacy & Terms:
https://www.portebanking.com/privacy/ca/
18 Most reported problems 😔💔
My name is Mack James Paul Jr date of birth to 1209 1968 last four to socials 8851 my phone number is 803-968-0352 I have an account with port Banking and I don't have either any card yet but using my virtual card and online and when I go online to I'm trying to purchase an apple gift card is $20 Apple gift card and this is like a second time of third time I've tried or something like that I just got my card released to off the last one to be able to purchase the the Apple card but it's still not letting me purchase the card and I'm trying to purchase the Apple gift card I don't understand why it will not let me purchase that Apple $20 gift card
Hi, I've had an issue with a new account my balance shows incorrectly and now the funds are blocked, please unblock the funds. thank you have a great year.
I wanna delete my account I had to get a new bank
When i closed this account they REFUSED to send me verification that they ACTUALLY did! they account had 17 cents and I said I did not want it- Stay away from this company-scammers!
My porte card is lock my new number 5033834022
my account is frozen when i call i get no pick up
Is my card reach its maci
I need to speak with live person
My card was stolen 022723 Iv been trying to get a hold of Someone to close my card I can't log in because my phone and all my info is on there but it's not letting me log from another phone I just got my taxes and I can even use my account with money because I can't get a new card it frustrating to know it hard to talk to someone b4 all my money dis appear
Account is frozen
Cannot access my bank account using the app. Cannot reach a customer service representative when I call the phone number. Cannot get a response using the email. Please contact me as soon as possible to resolve.
I got locked out from my Porte bank and there’s no number or my email on my Porte bank account
I set my account up for direct deposit and yet to have gotten any of my money... I'm going back to cash app
Plz allow me to sign into my account plz contact me 501 530 5021 ..my account ia locked after I just deposited 400 thia morning to order a part
i opened porte bank few days ago and card was shipped and i got my card today but when i try to login on the app, it is saying account locked.. why? please attend and resolve this issue so i can activate my debt card
Negligence
by DamiDoRight
Long story short, their app produces a direct deposit enrollment form with their old routing number on it. THEY WILL NOT FIX THE PROBLEM IMMEDIATELY AND GET YOUR MONEY TRANSFERRED TO THEIR NEW ROUTING NUMBER. That’s too reasonable & logical of a thing to do.
They said they changed to a new routing number after April 17th, 2021. I didn’t open my account with Porte well after April 17th, 2021. However the direct deposit enrollment form on their app is still producing a downloaded form with their pre-April 17th routing number on it. Subsequently, my money was sent to the (old) routing number & account on the form. My money was deposited into their subsidiary, Metabank. These Porte people can’t even contact Metabank to correct the problem and get my funds transferred to their new routing number. This is a nightmare.
It is May 8th, 2021 and they haven’t even updated the app to keep it from producing the direct deposit enrollment form with their old routing number they stop using April 17th, 2021. This is negligence.
Very disappointed in new savings account changes
by Ruthannah W
Effective January 1 of next year, Porte is changing their requirements to meet the 3% APY on their savings account: to qualify, one must receive both $3,000 in direct deposits total in a quarter, and also use their debit card 15 times in a quarter. I can meet the deposit requirement just fine (and in fact have already done so ever since I opened my account), but I also strongly prefer to use credit cards for all my purchases due to cash back/rewards. I wonder whether they consulted their user base first before deciding to implement these changes? The relative ease of maintaining a high yield savings account was a huge draw in my decision to use Porte and I was actually really enjoying my experience, as well as how responsive and genuinely helpful their reps were. Now it just feels like a bait-and-switch tactic.
Worst bank experience ever
by Jimmy.zhou()
Tons of bugs during the sign up process. And it caused you unable to login to your account and they let you call their number. And the number ask you for your phone number associated with the account. But at this step you have got any chance to put in any phone number or SSN into your account. After lots of failures it transfer you to an agent and they don’t know how to fix and then they put you on hold. Then the most wired part comes. While you on hold the system jumps back to the voice menu on itself and you have to repeat everything again, including explain the whole freaking situation once again. In the end the solution is to wait for an hour and sign up with the same email address again and see if the system has fixed on its own???
Have a Problem with Porte: Mobile Banking? Report Issue
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- Pulling issues faced by users like you is a good way to draw attention of Porte: Mobile Banking to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
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- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Porte: Mobile Banking customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Porte: Mobile Banking.
