Contact One Support

by GarrettS87

I've heard such great things about One and someone I know uses it and really likes it. I was attracted to it due to the combination of features One has which is hard to find. After thorough research of like services I have found that only One offers multiple pockets (or similar), credit building, overdraft protection, round ups and more. I couldn't find one that has all of these features except for One. I was really looking forward to starting an account and currently have a Wells Fargo account and three credit cards, my credit isn't terrible and yet somehow my application was declined. I'm not sure if it was due to something being reported that I'm not aware of or in some fault in the verification process but it's super frustrating getting a generic email from support telling me they can't tell me why. It makes absolutely no sense. I didn't have this much trouble opening accounts elsewhere, I mean actual banks like Bank of America and Wells Fargo made the application process easy and more personable. I am really torn because I'd still like to open an account and would really like some resolve. I don't want to turn to another service with less features just because of application issues. I wish someone would help me figure out what I can do to get through the application process successfully.

by MCTJRreind

ONE is a complete fraudulent company . I had to transfer money from chime to my ONE account cuz I lost my chime debit card . The money was about $3,300 and in the next couple of I woke up seeing transaction notification from One showing my card was used and I had nothing left in my account , I tried logging into my account and it seems I was locked out . I was able to make password reset so I got onto the account but most of the features on app was limited Including seeing my balance and transaction. I was surprised and I had to contact support and the said my account was under closure . WOW. After loosing $3,300 they are closing my account so I had to file a dispute over my money and it took 30days thinking I was gonna have my money back . They didn’t and this was they said ‘ “ This letter is to inform you that we have made a final determination regarding the above noted claim dated December 27, 2021. Based on our investigation, we do not find that an error has occurred. Therefore, no funds will be credited to your account as a result of your claim and this matter is considered closed. You may request a copy of the documents we used in determining the final outcome of the investigation.” I requested fa copy of document and yet still I haven’t received a reply from them .

by Jgscroggins

I am a current simple customer looking for a fair replacement. I came across ONE and thought that it might be the “one” - pun intended. The thing that ONE does not tell you is that you have to assign your card to a pocket in order to spend from it. This is just not acceptable. Every time I want to buy groceries, pay gas, or any other pocket, I have to change it to that pocket in order to spend from it. There is a log of future developments that say that they will allow virtual cards to be assigned to pockets.

My suggestion would be to simply have one account number and be able to assign pockets to different transactions (like Simple). This way, you don’t have to worry about changing your card for the pocket that you’re wanting to spend from.

For now, I will just end with this. There are many things wrong with ONE. The main one that could be a dealbreaker for me is the fact that many of my auto payment bills do not recognize the pocket routing number and account number that is assigned to it. Basically, you have a different account number for each pocket. I understand the logic and concept, but it seems to be falling flat.

I am trying this bank plus the app Goodbudget. We will see which one works best. In the long run, I will most likely still use ONE, but just not use the pocket feature. Currently, it is looking like Goodbudget is winning. I will update as/if things change.