Simple app not working? crashes or has problems?

Simple Status

Published by TracFone Wireless, Inc.

Your life is at your fingertips with Simple Mobile Cloud App. It securely backs
up and syncs your contacts, photos, videos and documents in one safe place,
keeping your information private.

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Common Simple Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Simple app on iOS and Android devices. Solve all Simple app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Simple iPhone Issues and Solutions

Simple iOS app crashes, not working, errors
Simple iOS app network issues
Simple on iOS has black/white screen

Simple Android App Issues and Solutions

Simple has errors/crashing/not working
Simple server network connectivity issues
Simple has black screen

Simple iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Simple app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Simple app crashes or not working on Iphone (iOS):

Close and restart the Simple app on iPhone
Update Simple app to the Latest Version for iOS
Uninstall and reinstall Simple iPhone app
Update your iPhone to the latest iOS version

Fix Simple on iPhone unable to connect to server/internet connection issues::

To resolve Simple network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Simple black/white screen (blank screen) on iPhone:

Follow the Simple iOS app troubleshooting guide Here →

Simple Android App Issues and Solutions

Fix Simple not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Simple app issues:

Force Stop the Simple App
1. On android, goto "Settings" » click Simple app. » click "Force Stop".

Update Simple to the latest version on PlayStore

Clear Simple App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Simple app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Simple.

Fix Simple unable to contact server/ Simple internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Simple » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Simple » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Simple on android.

Solve Simple black/white screens issue on Android:

Follow the Simple android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at TracFone Wireless, Inc., developers of Simple.

100% Contact Match

Developer: SIMPLE Mobile

E-Mail: [email protected]

Website: Visit Simple Website

100% Contact Match

Developer: SIMPLE Mobile

E-Mail: [email protected]

Website: Visit SIMPLE Mobile Website

About this app

It securely backs up and syncs your contacts, photos, videos and documents in one safe place, keeping your information private. New features allow you to relieve your favorite moments, edit photos and create your own slideshows. Access and share your content across operating systems & devices – anytime, anywhere. GUARANTEE PRIVACY for all your personal information. Your life is at your fingertips with this app Mobile Cloud App. It is stored and hosted within the US and protected by US privacy laws.