Vroom: Used Cars Delivered Reviews

Vroom Reviews

Published by on 2024-01-18

🏷️ About: The Vroom app is a platform that allows users to browse and purchase high-quality cars and trucks entirely online. The app offers easy financing options, contact-free delivery, and a limited warranty for each vehicle.


       


Overall Customer Experience 😎


🤬 Negative experience
47.3%

🫥 Neutral
44.0%

😎 Positive experience
8.6%

~ from Justuseapp.com NLP analysis of 35,086 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

- Smooth loan process with great interest rate

- Good customer service with polite and helpful representatives

- Easy pickup and delivery of new vehicle



Read 34 Customer Service Reviews 😠💢

4.7 out of 5
Dreadful

I bought a car from this app and would definitely not recommend them. Purchasing the car itself was easy. After I purchased the car, the trouble started. They didn’t know where my car was. I waited for updates but they didn’t call. Eventually I called them, but their information was never consiste... Show more

Customer Service is a joke

I got preappeoved through one of their “many” lending banks and went through the whole process. The guy tells me that I can’t move on with that bank because this app doesn’t use it as a lending company.. though it says on their app and website that Westlake Financial is one of their lending compan... Show more

If I could give them zero stars I would

My wife and I bought a car from this app in May. It is now December and we still do not have our Title or Registration. I got them all of the documents and information they needed back in May and haven’t heard from them since besides for when I call them and wait at least 2 hours to speak with som... Show more

Nightmare end please!

Contacting the BBB and filing a complaint is about the only way to get anywhere with this company! All I want is for my car to actually be delivered! They have my trade in title so I can’t drive my truck anymore and I’m on my 5th delivery date AFTER the original delivery date for the new car! I hav... Show more

Double taxes and title

I purchased a vehicle from this app and I was given the final purchase agreement and the bank sent in the funds according to the agreement. The initial agreement did not include title and taxes because we knew we would have to pay that directly to the state of UT once the vehicle arrived and was r... Show more

This company has to be illegal. DO NOT USE

I would leave zero stars if I could. These people are literally CROOKS. How they are verified under the BBB is beyond me. I ordered a car in January that didn’t get scheduled for delivery until late March. So I decided to cancel it because is seemed fishy that there was NO communication between any... Show more

RUN FAR AWAY FROM THIS COMPANY!!!!!!!!

I really wish I could give negative stars! I purchased a vehicle from this app on Oct 25th, my order was finalized on Oct 27th. I was given a delivery date of on or before Nov 10th. I was told by A “supervisor” (Gana Yang) who actually handled the sale of my vehicle that I would receive an email a... Show more

Unorganized Company

They have no records of my purchase through my Bank. The loan has been paid and have sold the vehicle, however they show that the deal was canceled and never funded 5 months later. I’ve talked to customer service several times and have been told the title was sent to the local DMV. If the purchase... Show more

Vroom needs to do better

Firstly I’d like to say the rating for this company started very high. 5 stars in fact but over the past 3 months it’s gotten lower and lower due to the lack consistency and ever dragging process of registration paper work. The vehicle i purchased is legitimately my dream car and the delivery was r... Show more

NEVER BUY A CAR FROM THEM

I can’t say this enough never,NEVER, buy a car from this shady business. Your promised a car that’s in perfect working order and there great when it comes to calling you back trying to sell you the vehicle. After you’ve paid and the cars in your hands your on your own. They sold me a car that neede... Show more

Purchased August 2021. Title and registration still incomplete!

I purchased my vehicle and received it August 27th 2021. I went through 5 sets of temporary tags. I have called every 48-72 business hours since my 1st temp tags expired. It’s a Full Size Subaru Ascent and now it sits in my driveway unable to be driven because my 5th set of temp tags expired Januar... Show more

No contact and delivery was a horrible experience

When I made the initial hold, someone called me in 3 minutes. After that, I never heard from another person. The contact and updates were horrible. I never heard from anybody in regards to the status of my purchase. Eventually after calling, I was told the car was at a hub waiting for delivery. I ... Show more

19 Days and Counting

Do not purchase from this app if you expect a seamless process and any semblance of customer service. I purchased my car on October 29th. this app and I both signed the electronic contracts (DocuSign) on October 30th, the following day. For ten days I called and asked where my hard copy contract ... Show more

Nothing but lies. Buyers beware

After purchasing a F-150 on August 6th I had a delivery date of August 17th and after the vehicle didn’t arrive I called this app and I was told there was an issue with the carrier getting there to pickup my vehicle. So a few days passed and I called back and this app had no updates so I started ... Show more

GO TO CAR MAX

Service so bad they can’t even blame Covid! I started my journey to buy and trade in a car with this app in late November. Everything was going fast and easy. Got the car no issues it’s a nice car, traded vehicles and they priced it $3,000 less than what they estimated without saying why. Car was ... Show more

Worst Car Buying Experience

I wish I had read the reviews before starting this purchase. I started shopping for a car early December in hopes of having one by Christmas. I first came in contact with this app on Dec 16th and Submitted all requested documents same day. It is now New Years day and the car hasn't even shipped ye... Show more

Customer service

The purchasing and delivery of my new vehicle along with the pickup of old one went smooth as could be. My new truck showed up with a dead battery and some chips on the windshield. Not a huge deal. They reimbursed me for the battery as they should have. However getting my windshield fixed has been ... Show more

Good Vehicle but Delivery Issues

The delivery took 45+ days. The communication by the Hub manager kept me from losing all hope. He, Blake Ladera, was excellent. He kept me in the loop during a very stressful time. I had sold my other vehicle on December 14th and the new Silverado from this app didn’t come until mid-January. The ... Show more

Great customer service!

Not gonna lie, I was very nervous when I bought my car and saw all of the negative reviews but I thought the heck with it I’m just gonna go through with the purchase. Customer service was awesome and very polite, they answered all of my questions. The car arrived in pretty good shape but did have s... Show more

The future of car purchasing

Loved using this service. No need for having to deal with dealerships. The process was smooth for us. Earcie helped us get a loan in less than an hour with an amazing interest rate. Lower than other banks I had applied previously. We got our new suv within 2 weeks. All the paperwork was done really... Show more

Infinite scroll bug!

There is an issue where if you scroll through the results it keeps repeating the items. I can never scroll through the entire list because of this.

Cannot Log In

Already used their service. It was very nice. Vroom however, won’t even let me log in. Login works fine on the browser.

Vroom

Muy mala compañía puse comprar un carro firme el contrato me dieron el día del deliberé del carro y nunca llegó es pura transa esta compañía

Login each time when u open the app is ANNOYING

I think this is the common feature which each app has. Logging in each time is pretty much annoying also they are not even taking benefits of smart phone i.e FACEID OR TOUCH ID.

Cant select above 100k miles. Apps bad go elsewhere.

Just try something else.

Making car shopping easy

I love spending my time shopping for houses online, so excited Vroom now enables me to do the same for cars! And best part, if I find something I like, this app will help me find financing AND deliver it to my home!

An excellent start!

What a fantastic app. Smooth, simple, and to the point. I can do everything I would expect to be able to, and can’t wait to see what new versions bring!

Really well-designed app

Clean interface and the most important features are right up front. Nice clean look, easy to get to the info I want. ;)

Great work!

Love Vroom. Makes searching car so easy. Looking forward to more features help me complete my purchase!

Solid App

Smooth interface and quality photos. So easy my 4 year old son bought himself an Aston Martin.

Chrylser 300

Couldn’t find a 300 anywhere near my area. Thank god for Vroom! Got it within a week and I love it

Love it!

Really simple to use and had a very easy time narrowing down the vehicle I wanted!

Awesome app!

Easy to use and great cars to view.

App

It does what it advertises



Is Vroom Safe? 🙏

No. Vroom: Used Cars Delivered does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 35,086 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.7/5 . Justuseapp Safety Score for Vroom Is 15.4/100.


Is Vroom Legit? 💯

No. Vroom: Used Cars Delivered does not seem legit based on our analysis. This conclusion was arrived at by running over 35,086 Vroom: Used Cars Delivered User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Vroom Is 94.1/100..


How was your experience with Vroom: Used Cars Delivered? Post a Review




Features

- Browse thousands of late-model, low-mileage cars and trucks on the app

- New cars and trucks added every week

- Partnered with a dozen major banks to offer competitive financing rates

- Option to pay with cash or finance with your own bank

- Contact-free delivery of purchased vehicles

- 7-day or 250-mile return period for all vehicles

- Accident-free Carfax history report for each car

- Free limited warranty for every car

- Customer support available via phone or website.

  Contact Support
Developer:
Vroom, Inc.