Honestly, it started out as everyone being so supportive to join UBFit and sign up. From there it was a downhill. Unfortunately, I had purchased a three month membership with them, and we paid for it so it is not refundable. We asked for a female trainer, and we were recommended one in our area. She is nice, but no modifications were done when we mentioned a knee injury, and most of the workouts she gave included kneeling or using knees heavily. Then, that trainer did not show on UBFit anymore and only three trainers showed up and they’re all males. I asked and asked and tried to reach out but no reply. They even checked and said that there are only three male trainers in our area and that’s it. I tried to reach out to the lady who initially talked to me into buying the membership and to the Support team, which is supposed to reply within 24 hours, but no reply, and it has been weeks. Now I’m stuck with money paid and no trainers or anyone to get back to my messages.