Contact UBFit Support

by Va Va Vroum

Honestly, it started out as everyone being so supportive to join this app and sign up. From there it was a downhill. Unfortunately, I had purchased a three month membership with them, and we paid for it so it is not refundable. We asked for a female trainer, and we were recommended one in our area. She is nice, but no modifications were done when we mentioned a knee injury, and most of the workouts she gave included kneeling or using knees heavily. Then, that trainer did not show on the app anymore and only three trainers showed up and they’re all males. I asked and asked and tried to reach out but no reply. They even checked and said that there are only three male trainers in our area and that’s it. I tried to reach out to the lady who initially talked to me into buying the membership and to the Support team, which is supposed to reply within 24 hours, but no reply, and it has been weeks. Now I’m stuck with money paid and no trainers or anyone to get back to my messages.

by Trainer POV

From a PT perspective it’s a waste of money. You do not get a potential client until maybe 6 months in. I’ve done the recommendations they said would bring in more clients but that’s false. On top of that if you don’t responded less than 24 hours from contact they will close your account. This app is a scam with a non refundable application fee because they know they can’t bring in potential clients. They market more to trainers joining then people who want a PT. If you want to be an unsuccessful trainer you should join this app. I regret giving them a chance to help me grow my PT business because I thought they would help me market PT. I highly don’t recommend them as a sustainable platform to grow a training business.

by Mcd2025

I purchased and signed on for a year of training. I booked the first trainer and she canceled. I booked the second trainer and received confirmation from UBFit. I hired childcare and prepared and the trainer never showed. I called the trainer and she said she has not be a part of the organization for over a year and didn’t know why the company continues to advertise her and book appointments with her. These were enough red flags. I called to cancel and was charged over $600 for cancelling my contract. II fulfilled my part by purchasing and booking sessions. UBFit failed to send a trainer.
UBFit has you sign a contract, not provide trainers and when you quit and want your money back because you did not receive services they take your money for early cancellation. Bait and switch.