Contact HeimLink Support
Company Name: Shenzhen VanTop Technology & Innovation Co., Ltd.
About: The mobile app is the smartest – and easiest to use – home monitoring Wi-Fi
video camera that sets up easily on your smartphone. You can view your live
video feed from anywhere by logging into the free mobile app on your smartphone
or tablet.
HeimLink Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: support@heimvision.com
Website: 🌍 Visit HeimLink Website
Privacy Policy: https://download.icloseli.com/eyeplus/app/privacyPolicy_en.html
Developer: Vantop Developer
3 Most reported problems 😔💔
To many problems
by Ifyernajam
These cameras since getting a newer iPhone 14pro they have quit sending notifications I checked the settings and they should come thru but don’t. There’s not really any support to talk to. Pictures are sub par. And they miss card and people but never a big. The also do not track as they claim. Wish I had gotten something different, but after drilling thru my walls for the wires I’d have to repair walls and reseal and paint again in order to replace them. I would recommend to buy a different brand camera.
Horrible Customer Service
by Shamb3
My camera is now useless after I switched my internet providers. It won’t let me set up or connect the device to the internet. I’ve been trying to get help from support, but they have no contact number and take forever to email back. And when they do email back they just keep telling me to reboot the device.. basically the instructions on the app that obviously I’ve tried over and over. Waste of money, now have to buy a new camera. Wouldn’t recommend.
Got hacked! Cannot change ip admin password
by Bring The Older Version
They dont give an easy option to change the camera ip admin password. Yes you can change the pw on the app but not the ip admin password and i got hacked. Even after changing the password, someone can still access it. One time I turned off my camera and then it turned on a couple times even without me turning it on!! Not safe at all. Beware!!! They should provide an easy way to change ip admin password for the camera.
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