Vuba Vuba Reviews

I place my order to receive a message after 70 minutes that they have started preparing my order, I’ll be here editing my review or deleting it if I receive a valid reason why my order took more than 90 minutes to be delivered.

You don’t have another option. Terrible service and you can’t rate restaurants after they do - or don’t - deliver. They will follow up with you and do nothing to correct the issues they have with their partners.

I can’t wait for Uber eats or DoorDash to be available in Rwanda. VubaVuba is garbage, doesn’t accept non Rwanda numbers lol, customer service is non existent and they don’t seem to care about improving customer experience

App doesn’t allow me to register with a U.S. phone number. Can’t reach a human being via help for meaningful customer support. Makes VubaVuba worthless for a short term visit.

Delivery time is always 2+ hours longer than VubaVuba promises. You’d be better off calling your desired restaurant to deliver to you directly. Certainly not through VubaVuba.

First wouldn't let me create account since 'phone number was not valid.' It surely was. Now cannot create account since 'koney money not active.' Was excited to use, but guess I'll be contacting restaurants for their delivery directly. Miss Jumia already!

I’m not able to log in after the new update. Also it’s asking me for my email while I never entered my email before

They not good release my wallet fund

VubaVuba takes ages to open and it sacks

Have used VubaVuba for years and appreciate it. Customer care is responsive and app is easy to use.
Just got an update (July 2022) and have two immediate concerns.
First is small: restaurants used to appear two to a row, now they are one to a row. This means you see fewer restaurants at a time and have to scroll through a longer list. I preferred the previous arrangement which allowed me to see 4+ restaurants on my phone screen at a time ( makes choices easier!)
Second is larger: all details about food selections have been removed. No longer does VubaVuba tell you what ingredients are in a salad or on a pizza. This not only deters me from trying something new (because the name alone may not explain what a dish is) but also makes avoiding food allergies impossible because I don’t know what’s in a dish. Please return the descriptions!

Please add pharmacies

Editing my review because it now works for me. Just used it to order dinner. Thanks!
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It has never been able to load past the location input screen. I’ve tried for a couple weeks, at different times of the day. Pretty disappointed.

Ordered food for someone in Kicukiro areas and get it delivered quicker than expected. Keep it up.

Great app but overshadowed by poor choices in restaurants