Camera never connected to phone out of the box. Tried emailing CSR 3-4 times. No answer. I too remember calling the toll free number, left two messages (maybe more I can’t remember) no response. I forgot I had signed up for a service portion of this systems, prior to running LaView ./camera. Two months goes by guess who’s calling? These geniuses, under a different company name “Invideo(a)” something to that affect, wanting to update my CC info. or they’ll cancel the service, for non payment! Side note: I recently cancelled my cc due to theft. On the call I was transferred over in over again, to “get you to the right department, please hold!” Finally reach a “cancellation specialists” only to discover their system mysteriously couldn’t find my account based on the phone number even by using the phone number, THEY CALLED ME ON!!!!!!!
Really?
Finally, I got fed up with dealing with them, yet again, I got tierd of the whole fruitless process and decided to get the refund through my bank, instead. Lesson learned.
Stay clear!
This outfit is a hot mess of disorganization and empty promises. But sure are quick to call when their revenue count falls short, eh? Ridiculous outfit!