Contact LaView Support

by JoeG5760

Camera never connected to phone out of the box. Tried emailing CSR 3-4 times. No answer. I too remember calling the toll free number, left two messages (maybe more I can’t remember) no response. I forgot I had signed up for a service portion of this systems, prior to running the app./camera. Two months goes by guess who’s calling? These geniuses, under a different company name “Invideo(a)” something to that affect, wanting to update my CC info. or they’ll cancel the service, for non payment! Side note: I recently cancelled my cc due to theft. On the call I was transferred over in over again, to “get you to the right department, please hold!” Finally reach a “cancellation specialists” only to discover their system mysteriously couldn’t find my account based on the phone number even by using the phone number, THEY CALLED ME ON!!!!!!!

Really?

Finally, I got fed up with dealing with them, yet again, I got tierd of the whole fruitless process and decided to get the refund through my bank, instead. Lesson learned.

Stay clear!

This outfit is a hot mess of disorganization and empty promises. But sure are quick to call when their revenue count falls short, eh? Ridiculous outfit!

by You See Me Complaining

These cameras would be perfect for their price if the app was more user friendly. The app crashes more times than not and it takes FOREVER to look through the footage since there is no way to forward/rewind quickly, you to play the footage in real time or skip from minutes to minutes. Unless you know the specific time something happens you’re going to have to look through the alerts and try to judge what scenarios you’re looking for by sound or motion. That alone is why it gets 1 star, it’s frustrating going through hours of footage just to get to what you need to see…and then app crashes, and will crash 5+ more times before it works semi decently. I hate this app so entirely much but the cameras are awesome for the prices.

by Rickkkkkkkkkkkkyyyy

My main issue are the ads that pop up as soon as you launch the app.I have one of these light bulb cameras screwed in the porch light to over see the front yard and every other night I’ll hear a loud noise outside. EVERY SINGLE TIME I launch the app, guess what, a 1-3 second promotional, upgrade, storage ad.
1-3 seconds isn’t long for an ad. BUT for a security camera that is meant for watching live footage on demand is meant for a quick launch to see what is happening outside or inside.
For example, the other night around 12 AM. I hear a loud noise, I launch the app, I have to wait the few seconds to X the ad to see the live view. I see a guy looking into a car. But by the time it actually let me look at the live footage, 2 seconds later he ran off
Those three seconds are important live captures.
I only use this camera because I got it for free from my mom and haven’t had the time to install my Lorex cameras. As soon as I get the time to wire up the cat6’s around the attic, I’m tossing the LaView in the trash.