Amazon DSPP app not working? crashes or has problems?

Amazon DSPP Status

Last Updated on 2023-07-27 by Computershare, Inc.

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8 User reports:
App has problems

User reports 8

⚠️ Most reported problems ⚠️

Not working

70.0%

Something else

20.0%

Connection

10.0%

problems reported in the last 24 hours

24 hour clock ⏰

2 Reported Issues: 😵🆘🛟🚨📢

Kathrine Otten

2023-07-19

Cannot even get to login screen from app.

21358abrahimi

2023-05-29

I can not log in and it says for a security reason I have to contact the administration . Can u please help me out ? Thank you . Majid

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Common Amazon DSPP Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Amazon DSPP app on iOS and Android devices. Solve all Amazon DSPP app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Amazon DSPP iPhone Issues and Solutions

Amazon DSPP iOS app crashes, not working, errors
Amazon DSPP iOS app network issues
Amazon DSPP on iOS has black/white screen

Amazon DSPP Android App Issues and Solutions

Amazon DSPP has errors/crashing/not working
Amazon DSPP server network connectivity issues
Amazon DSPP has black screen

Amazon DSPP iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Amazon DSPP app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Amazon DSPP app crashes or not working on Iphone (iOS):

Close and restart the Amazon DSPP app on iPhone
Update Amazon DSPP app to the Latest Version for iOS
Uninstall and reinstall Amazon DSPP iPhone app
Update your iPhone to the latest iOS version

Fix Amazon DSPP on iPhone unable to connect to server/internet connection issues::

To resolve Amazon DSPP network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Amazon DSPP black/white screen (blank screen) on iPhone:

Follow the Amazon DSPP iOS app troubleshooting guide Here →

Amazon DSPP Android App Issues and Solutions

Fix Amazon DSPP not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Amazon DSPP app issues:

Force Stop the Amazon DSPP App
1. On android, goto "Settings" » click Amazon DSPP app. » click "Force Stop".

Update Amazon DSPP to the latest version on PlayStore

Clear Amazon DSPP App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Amazon DSPP app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Amazon DSPP.

Fix Amazon DSPP unable to contact server/ Amazon DSPP internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Amazon DSPP » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Amazon DSPP » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Amazon DSPP on android.

Solve Amazon DSPP black/white screens issue on Android:

Follow the Amazon DSPP android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Computershare, Inc., developers of Amazon DSPP.

About this app

For any current or former Amazon employee who participates in Amazon’s Direct Stock Purchase Plan (DSPP), AmazonDSPP is a breakthrough. Now it’s easy to access and keep track of your plan details.