AT&T Personal Cloud Status

Last Updated on 2025-01-28 by AT&T Services, Inc.

I have a problem with AT&T Personal Cloud

Are you having issues? Select the issue you are having below and provide feedback to AT&T Personal Cloud.

⚠️ Fix Now in One Click

⚠️ Most reported problems ⚠️

Not working

66.7%

Something else

33.3%

24 hour clock ⏰

- Does not work well for syncing photos to a new iPhone

- Won’t even take you to the Cloud portion

- No links for you to get redirected there

- Post-pay account has no issues, but prepaid account has issues

- AT&T apps never work on my device

- Cannot sign in using my account login and password

- Cannot make my password the same as it was when I reset it

- Pay extra for an added cloud storage feature that won’t even let me use it

Edward Zorn 2025-01-05

doesn't load on PC computer on desktop browser or Installed APP on PC

Showing 1-1 of 1 reported issues:

Common AT&T Personal Cloud Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve AT&T Personal Cloud network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the AT&T Personal Cloud App
1. On android, goto Settings » AT&T Personal Cloud » click [Force Stop]

Clear AT&T Personal Cloud App Cache and Data:
1. On android, goto Settings » Apps » AT&T Personal Cloud » Storage » click [Clear Data] option. This clears both data and cache.
2. restart AT&T Personal Cloud.

On android, goto Settings » Apps or Manage Apps tab.
Click AT&T Personal Cloud » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto AT&T Personal Cloud » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch AT&T Personal Cloud