PSE&G Reviews

I loved PSEG as it saved me the monthly early morning doorbell ring. And it seemed ideal during Covid. I could snap and upload to PSE&G photos of the meters from within PSEG . But with the latest update, now I can’t snap live meter photos from within PSEG ! The only choices now are to enter the readings manually or upload photos from my Photo library. Ain’t gonna happen, too much of a pain. Please, PSE&G, either bring back the the live snap option, or send back the polite yet too-early-arriving meter readers. I trust they are well-compensated.

This experience, by the way, reinforces the inadvisability of updating apps without a chance to know what are the features that are “improved”, i.e., deleted or broken, and no way to roll back from the damaging update. I fault the developers for deleting a mutually advantageous feature with no warning, and I fault Apple for not allowing rollbacks to prior versions.

Downloaded PSEG to pay my bill online but every time I try to pay my bill and add a credit card or debit card to do so, I just get a blank spinning loading page that goes nowhere. I can’t add a form of payment nor pay my bill snd I’ve tried it with WiFi settings on and off . But I also only downloaded PSEG today because I couldn’t get in the website on safari that page wouldn’t load at all and just kept giving me a server time out issue - although I am not seeing any alerts anywhere that anyone else is experiencing the issues I am of that the website/app/ webpage is experiencing any problems- so I guess I will call PSE&G directly to try to pay my bill- 🤨

iPhone version work fine for so long. I’m not sure what happened I’m not sure if it was the last update but now it does not display correctly it’s all over the place terrible looking cannot function properly don’t even know how to use it buttons are everywhere it’s really bad unfortunately. You’ll just have to uninstall and go to their actual website. Create a shortcut from their website and save it on your desktop or on your homepage on your iPhone that’s the best solution until we know what’s going on with PSEG.

Like the design of PSEG but it does need some tweaking. For starters not everyone has gas power as the dashboard is set to (my building is all electric powered). Being able to change it to electric instead of gas or vice versa would be useful. Also please add the ability to photograph the meter from PSEG . Live meter reading translated in cost would be helpful as well as to assist with budgeting.

PSE&G is the only institution that charges $4 per transaction for paying them online. That is roughly $50 per year. Whether you pay it through your pc or the phone it doesn’t make a difference. If you are paying with your phone, whether you use a web browser or PSEG, still no difference. Therefore PSEG for me is useless. If it costs them less to process the payments through checks, I will send them checks. It is cheaper for me, and it is really not a hassle to write 12 checks yearly.

I would like to find my latest service call I made and follow up on it.
I am waiting for a part for almost 2 weeks from my last service call
R Barker

I was expecting the usual corporate app from hell but instead I am impressed. Uncluttered and simple, it’s a very easy app to find quick feedback on usage or to make account changes. For more detailed information you still need to go into web browser. Well done.

I never had a problem with PSEG until recently. Can no longer get into PSEG from my iPhone. Ridiculous! Leave things alone unless it’s broken. PSEG worked great before the update if there is an update. I changed my browser a few times n still won’t let me in. Face ID won’t let me in n I tried user name n password n still can’t get in. Fix it!!! Than leave it alone!!!!

I love using PSEG so far however I would love to see a button which takes you to the promotional offers as being offered on their main website page. 👍🏽👍🏽👍🏽👍🏽

Easy to use app at the touch of your finger you can pay your bills and manage your payment methods and stay in contact with them love PSEG completely. Wish I could rate it higher 😊

I appreciate your gift to help me save electricities, it is important to me knowing your concern about my high bill because I am alone, senior without tenant for 4 months but my ex tenants left a mess a bathroom wide shower
Faucet the kitchen that I have to be careful to be
when I finish because keep running, I had to change appliances, toilet, et
You are helping me to save. Because is too much for me.
Very good company with a great service
👍👍👍👍👍

Seems to work fine on the iPhone however the view on iPad is no acceptable. PSE&G app does not turn the form to landscape format and also display needs to be multiplied by a factor of 2 to cover the screen. Wish they can correct these issues and add full iPad functionality.

There were people who surveyed our house for usage efficiency last week. The technician took my email address so that he can send his report. When do you think I’ll receive the report. Thank you.

There is never a need to go on the computer and check my account again with PSEG!!! Easy to use and find all aspects of your account. I find the graph comparisons extremely helpful. Good job this app developers!!

Easy to navigate even for a 71 year old senior. However, it should tell or show when my next reading will be at my home.

Doesn’t display correctly on iPad. Have to turn it to portrait mode as many apps that display in iPhone format on iPad. However the display in that window is off, too large within the window. I logged in despite that and got to some opening screen that was also oversized and I could not see anything to click to get past it. Useless!

One of the most user friendly and efficient apps I have seen for utilities and/or finance applications. Thanks for thinking of your customers!

Great app design, very user friendly interface. Easy to monitor and pay bills, really beats sending in or using the website

I have been looking to a this app app for a while. It allows me to pay the bills over the phone. If I can make a couple of suggestions, please add the ability to export a PDF copy of the bill, and add the ability to pay via Apple Pay. Thanks so much.

Makes everything easy.

Great app that is very east to use. Allows for quick view of recent energy usage, recent bill, and allows you to report an outage right through PSEG .

This will make life so much easier. The login was seamless and if you have Touch ID or Face ID it remembers you after the first login. Easy to see and pay your bill.

Nice improvement on the application, much cleaner user interface, easier to use and to switch accounts. Highly recommend the application.

PSEG is great and so user friendly! The developers must have really thought about the true needs of the customer!

PSEG is so great! The best part is the easy log in using my fingerprint. Once I connect it to my account - I don’t have to remember ANY passwords.

Whoever the dev of PSEG is. . . Bravo! 👏 👏 👏 I don’t have to use a website anymore. This is amazing. Very user friendly. Appreciate it. Thank you.

PSEG is very easy to use and navigate. I love how i can pay my bill with the touch of a finger!

Design is good, functionality is good, and easy to use interface.

Good way to check my bill on the go and integration of outrage map is a great idea.

App won’t even work!!! Just shows a blank white screen every time I “successfully” login. Once I put in my login information it cuts out and then I have to go back in, and it just shows a white screen. Completely ridiculous!!

Very excited about PSEG.! It’s made it easier to pay my bills. ❤️

Every other “bill pay” app has no convenience fee. The frigging electric company needs to charge 3.95 to pay a bill online? Also, spelling errors made me think this might be a scam app. I’ll stay away.

I thought their mobile web was easy, this is great!

Very easy to use.