Contact ThermoPro BBQ Support
Company Name: iTronics Co., Limited
About: Thermopro BBQ is app for a programmable radio Bluetooth food thermometer. You
will now be able to remotely monitor the time and temperature of food cooking on
your grill with a mobile phone, smoker or BBQ.
ThermoPro BBQ Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: service@buythermopro.com
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Privacy Policy: https://buythermopro.com/privacy-policy/
Developer: ThermoPro
3 Most reported problems 😔💔
Probe Bluetooth works, app is mostly useless
by Highland Joe
The only thing this is useful for is remotely checking in on ambient temp/meat temps. That’s literally it. If you want more out of a Bluetooth probe, buy something else.
App needs significant polishing. The graph is broken, estimated time left is useless, there are 119 different alarms to choose from and they’re all the same 15 alarms. Bugs with multiple/endless alarm sounds. Can’t silence alarms from the Lock Screen. Can’t silence out of the app. For temp alarm ranges, set up a wide berth lest you deal with your low temp alarms going off every time you spritz/mop/glaze. Alarm will not silence outside of the app, enjoy waking up those around you with an ear piercing alarm that’s difficult to turn off and won’t stop
For the moment
by IsleShire
Not five stars yet, but it is a potential if I can ever figure out how this thing works. I am tied to my phone. It pairs easily and solidly. I know this because when I walk out of range my phone alarms insanely to let me know the contact has been lost. So, why only one star? Because that is as far as I get. No temperature showing, just three lines on the orange box and no temperature showing on my iPhone. Now, I have gotten the rare report of temperature now and then but I haven’t a clue how or why it appears. So no visual information. But it does work. When it reaches temperature it will tell me but not show me and it’s always a surprise because it shows nothing. So I continue to struggle.
The phone App is useless
by Disapointed In Delta
The app and alarm for the phone is absolutely useless. Some of the temperatures in the app are set to incorrect temperature alarms. For example ground beef the alarm is set to go off at 160° industry standard is 155° why the extra 5° then? Also none of the alarms and corresponding temperatures account in any way for carryover. For instance if I have a 15 pound prime rib roast. I want to pull it at a considerably earlier than I would pull a 6 pound prime rib roast the way the app is set up with the temperatures and alarms is ridiculous. There should just be a simple way to put your own temperature in instead of having to select from all different categories of meat to find your temperature that you want to pull your product at.
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