Contact Glow Ovulation Period App Support

by KatsyM

When I decided to move from Eve (for period tracking) to Glow (for TTC) I thought “yay! They’re by the same developer and they already have all the detailed tracking I’ve been putting in for over a year. This should be super accurate!”. Guess again. They don’t attach ANY of your period data or symptoms to your account, so you have to manually enter it. I’m even on their annual subscription to get access to better “predictions”. You know what would help predict stuff? All that data I spent over a year adding into the app you have under the SAME subscription umbrella that I paid for.
You know what DOES transfer form app to app and shows *in my public profile*? The comments I leave on their “articles”. Cool. Glad we got those priorities straight guys.
I even emailed support because I was certain it must be a glitch. This is the whole reason these apps exist. Why would they not attach my date to my profile? Or at least give me the option to transfer it from app to app within my phone? Nope. They know, they don’t care. They told me to add my last few cycles in manually to get started.
Don’t waste your money.
They also have a horrific track record for privacy and safety which I found out while googling to find a work-around. Go ahead. Google them and enjoy the horror of the fact that they let any person with your email address pair themselves to your account. Lovely. What a stalker’s paradise.

by Future Kasparov :)

Can you please fix the app so it’s not incredibly slow? Syncing takes too much time. It should be not more than couple of seconds instead it takes almost a minute. And it happens every time you open the app or you want to see old data. And then, all these popping calendars and log charts. It takes time to close them because guess what? It’s still syncing. Then I open a different app while this one is syncing hoping it will sync and I can look up what I needed but I go back and it’s syncing again.
If I didn’t input any data why is it syncing and taking my time?

I’ve been using this app for a few years already for period tracking. Recently I decided to try the premium but it charged me for the full year without giving me the trial period. Any app you try always gives trial before charging but it didn’t happen with Glow. Another thing the app is very slow. Whenever I open it starts syncing and takes some time so I just sit and stare at the screen. You can’t really do anything while it’s syncing because if you try to click somewhere else it freezes for a few seconds. I wish the app allowed me to customize what I see on my page besides my health data. I’m not that interested in community Some pages have too many unnecessary for me stuff that is distracting me. Overall, I liked this app before but now I don’t even more for being charged without getting trial.

by NoTHankUbaconbits

I can’t tell you how frustrating this app is. 1st of all the Admins take down post for no reason that fall into the guidelines but keep homophobic, racist, transphobic posts up no matter how many times you report them. Some of the woman on this app are nasty and they do absolutely nothing about it… but make a post on how terrible they are doing at their job they put a target on your back and take down everything you post. When you challenge them they send you the same generic email and all of a suspended your suspended. *update*

Lan from Glow messaged me extremely rude accusing me of having “multiple accounts”. I asked him to kindly clarify because in no way is that true. I reported an other user for name calling and my account is permanently banned and the only excuse they can hand me is that I have multiple accounts with ZERO proof! Then told me pretty much the decision was final and not to email them anymore. Their community is TOXIC and the admins act as if they are god and pick abs choose certain users to turn a blind eye to! Deleting this horrible app from my phone and encouraging others to do the same! I just got a few girls from my job to sign up and pay for their premium package.. explained what happened and they are requesting a refund and deleting the app as well after I showed them the email. This app is a disgrace!