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by Annvanders

I’ve been using mwh for probably about 2 - 3 years now. I use to use it just occasionally on days where I didn’t go to an in person reformer Pilates class and noticed it was easy, but assumed I was probably choosing the wrong workouts well… I decided a couple months ago to upgrade all of my workout equipment to bala and was really excited to do more at home workouts with my new set up. I have gone through sooooo many videos and they are all so short I think they may be just getting shorter and shorter. They are also extremely easy and no matter how much I double the weight I can’t seem to feel much of a burn. The length is also very frustrating because I’ll sometimes have to put on 3 - 4 different videos to have a decent duration. I understand not everyone has a ton of time, but there just aren’t any options for if you do without having to go through rest and start a new one. Also the platform change has been awful. The new classes just don’t flow right besides feeling rushed it all feels random. I actually recently found a new platform that offers pilates classes that truly are challenging and also has many great longer ones so for that I’m thankful, but I’m so upset I did the annual MWH membership. Needless to say I won’t be renewing ever again.

by Former Fan 7

I’ve been a loyal MWH member for 3 years. I used it every single day until the new launch. The old platform was more simplistic yet it far exceeded my expectations in the value I received. I recommended it to nearly everyone in my life! While I completely understand and appreciate the effort to improve the platform and content, I feel the content has completely changed and I now it see significantly has gone in a different direction that no longer serves me. The app is no longer intuitive for me to use and the product issues and experience is no longer enjoyable to navigate. The introduction and focus on dance flows and new instructors feels random to me, and MWH is no longer a part of my daily routine. I will likely not renew my annual subscription and have moved on to implementing other Pilates apps and classes that feel more aligned to original MWH content/app experience. I will always be grateful for Melissa for introducing Pilates into my life but as a loyal customer I feel disappointed that the needs and wants of long-time users did not seem to play a part in the strategy of the new platform and where MWH is going. I would highly suggest the MWH team to implement surveys and do true customer research when it comes to the product roadmap and growth strategy of the platform in the future to prevent further churn of long-time users.

by Glitter&shine23

Ok, I love Melissa’s style of workouts and I feel like they should be effective because most of the time I do feel the burn. Like today, my arms are super sore from yesterday. But I don’t seem to be getting very good results, and I’ve been doing her workouts consistently for at least 20 minutes a day for a year now. I will admit I haven’t lost any weight yet my stomach seems to be a lot flatter than before I started doing her workouts, however I haven’t seen as much muscle definition as I want. I have a little bit of ab definition but you can barely see it, and my arms, legs, and booty don’t seem to have really toned even though I do booty and arm workouts almost everyday. I’m just not seeing the long lean muscle tone Melissa advertises. I don’t know if this is the workout’s fault, or it’s because I need to lose weight in order to see definition and muscle tone. I’m 5’7 and 155 lbs, but I don’t feel fat and feel like I look smaller than I am. Someone have any suggestions? If I don’t get a reply I may quit the app, much as I love her workouts, because I’m just not seeing much results.