Contact OXYGEN Support

by Liimickey1

After using their services for several years I just noticed today or wasn’t even something I would say noticed I was transferring funds into Oxygen and my phones just disappeared and I got my sending banks version and oxygen‘s version of where my money is but upon checking factual records and tracing the funds it was in oxygen Bancorp bank account and they were denying that they ever received the funds I am not the only person having this kind of problem lately I went online and I saw hundreds of people complaining about the same thing and hoping and crossing my fingers it didn’t happen to me but here we go
Support team is clueless and has no clue of what’s going on and they’ll say that they declined deposit of your funds when when you go back to your center they will tell you it was successfully deposit into the bank or bank which is oxygenSo I go back to Oxygen to let them know that it shows the money is clearly in their funds and they’re still saying that they declined a deposit that they don’t have it my mind is blown fact show where the money is through the Tre’s reference number and they can’t even except it telling me go back to Cash App because they never sent it I trust cash apps reliability way more than oxygen oxygen I find out isn’t even a bank they call it an experimental service system

by Bizguy78

They don’t send your debit(s) card on time. It takes them a solid month and some weeks to send out cards. How do I know this? After opening up my bank account, they sent me my 1st debit card. I waited for the expected arrival date which came, yet I received no card. So I called their customer service and they ended up canceling the card in transit and processing another one to be sent.

The representative on the phone promised me I would receive this second card in 14 calendar days. After 14 calendar days guess which card I received? The first one. I know this because when I tried to activate it, they said that there was an error, in which I called customer service about again. They told me that I received the first card but that it has been completely canceled. Yet they had no update on the second card. Instead they wanted me to completely cancel the second card so they can send me a third.

I told her “no, that I’ll wait for the 2nd card to get here” because I simply didn’t want to wait another month cycle just to go through the same problem again. UPDATE: I ordered this card back in January and as of today I have yet to receive my card. Customer service keeps telling me to use that silly virtual card of theirs. This is pathetic.

by Slycooper41300

I am very disappointed as a customer & working class personal with this bank. The virtual card feature would be amazing if implemented by other banks, yet The customer service is very disrespectful and ignorant, I attempted to close my account after finding out 90%+ of transfers including cash deposits take up to five days to clear and even show up on your statements, they are obviously are more concerned about holding the money rather than giving it to the owner to spend as they see fit. After messaging there customer service inquiring to close my account I was then reinsured “this bank has lots to offer” and they would like me to possibly reconsider, I explained that this bank does not suit my financial needs and did not receive a response until the following day..... after the third day of communicating with there “support team” I decided to give up spent a majority of the balance leaving about $1 in my account and deleted the app entirely. ****WOULD NOT RECOMMEND***** to an enemy of mine never mind a friend. And to the customer service Team, I hope someday you are able to master the skills required for your job, until then Good Luck!