SunPowerProConnect Reviews

Very easy to use, able use the function with easy!

App is always crashing. I have to use my phone to access customer information but every time I leave SunPowerProConnect to get customer information SunPowerProConnect just completely crashes I have to write down physically every information that I need in order for the apps and a crash because I can’t go to any other windows. For whatever reason SunPowerProConnect never keeps me logged in I always have to re-enter my password wasting time on the job site. If I’m not using sunpowerconsole and I’m not using sun power Profleet connect and I should have a wealth of information on SunPowerProConnect. The issue is if I’m trying to diagnose something and I have to go between Profleet connect and my phone I can’t get the information. That I have to call tech-support and get more information. Most of the buttons don’t show that they’re ready or say continue they just still load but actually they’re ready to be pushed to the next step. If another site or another home has claimed mi I should be able to delete them off another side road from my phone. I don’t know if this is a Sunpower trying to save money by not using laptops and making people use their own personal phones. Anytime you click the back button it loses the address and you have to re-enter the address.

Worst software in the business. Over an hour on-site ON AVERAGE just to establish communication with a homeowners wifi. If you call tech support it’s usually someone who has no idea what they’re actually doing, just reading from bullet point list of steps that I’m convinced is just to designed to make your blood boil. The server transfer that occurred over the summer majorly screwed up data collection for an extended period of time. I don’t know where they hire their engineers from. I’d give it negative 5 stars if I could, and all the 5 star reviews must be SunPower employees. Sunpower makes me want to choose a new profession.

After attempting to log in, it always says page expired and I have to delete and re download SunPowerProConnect to try again. Tech support keeps saying theres no known issues with SunPowerProConnect and cant help me log in. Hours of phone calls and attempted log ins and still nothing.

Seconds after downloading SunPowerProConnect I get an endless pop up “Attention Firmware download failed. Please try again.” The error pops up every 2-3 seconds and cannot be cleared.

It appears to be for the SunVault firmware, which my company doesn’t install anyway. No option to turn off updates or get around this error.

Not surprisingly, SunPower tech support had no information on SunPowerProConnect , which they had vaguely heard of.

Can I just use the Enphase commissioning app instead?

App gives u no option to add in model information for roof devices leading to not being able to submit configuration. Needs to improve

SunPowerProConnect only works 20% of the time is a piece of junk. As a business we waste countless hours trying to make this work.

Can’t get the firmware update to download, keeps giving me a failed to download, try again pop up. Locks out the entire app.

SunPowerProConnect is absolutely awful. They really need the fix SunPowerProConnect. The Sunpower Console was not broken. Why try to fix it?

I’ve only gotten SunPowerProConnect to function correctly a handful of times. It’s March and the firmware popup is still there and sometimes prevents commissioning fullstop as I can’t get past the address screen. Other issues are the grid profiles. Sometimes nothing appears and I cannot proceed or finish. Restarting, power cycling, or anything else does not solve this. Finally there is the email sent to the customer. This sometimes does not work at all. When I type in the customers email and hit send it just takes me back to type in the email again and never sends the email.

So many bugs and glitches I have just resorted to using the older console to commission. Works perfect and doesn’t take that much longe, sometimes faster.

We’ve been a SunPower dealer for over 10 years but this new app has been nothing but headaches.
I have to delete and redownload SunPowerProConnect to get through commissioning almost every time. Also, SunPowerProConnect makes me change my password weekly which then promptly gets rejected by SunPowerProConnect . It takes a 35 minute phone call in which I am transferred to 2 different departments, normal tech support cannot help you, in order to get logged back in. Even after working with the account services team to fix the login, it takes 15 minutes for SunPowerProConnect to accept the new, reset login credentials. Bring a good book to read while doing all this waiting....
The final straw for me was sunsetting the old commissioning portal before fully fixing SunPowerProConnect . If SunPowerProConnect isn’t working—like most of the time—you’re not getting the system on or commissioned. That makes for happy customers...
SunPower uses Enphase microinverters which can be purchased without a dealer directly from Enphase for less money. Their app and tech support are by far better both in form and function.

SunPowerProConnect is so much better than the old laptop commissioning. It takes some learning to know how to use it, and I still run into issues now and then, but it’s such an improvement over the old way that I’m willing to deal with a few minor bugs.

I love that I don’t have to carry a laptop around anymore. Also seems like they update SunPowerProConnect way more often than the old one - I feel like there’s new improvements every few weeks.

The Pro Connect Commissioning Application has improved drastically over the last 6+ months.
Connection to Pvs6 , wifi strength, commissioning times all have improved.
I recommend rating your experience with comments in SunPowerProConnect , the developers are watching and want the feedback.

Keep up the great work SunPower

Does it seamless for me most of the time. Mostly thrilled by the fact that, whenever an issue is supposed to block the installation, I always get to see an available update that has addressed it. Great team working behind SunPowerProConnect!

Having an App to commission is the way to go in these days, all functionalities are well developed and really fun using it.

Loving the new app