Contact Kemo Pro Support
Company Name: EKEN
About: - Easy to set up your devices in the Aiwit App.
- Get instant messages when
visitors press the doorbell or trigger the PIR motion sensors.
Kemo Pro Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of EKEN
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Aiwit Website
Privacy Policy: http://sport.ez-icam.com/ezicam-Policy.html
Developer: EKEN ELECTRONICS LIMITED
Privacy & Terms:
https://api.v2.gdxp.com/install_agreement_v2
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27 Most reported problems 😔💔
I can't see my luve feeds anymore. I don't want to prescribe
ho una telecamera doorbell video v5 app 3-2-6 il problema e quando la connetto mi dice wifi connesso. poi mi dice in attesa di registrazione. dopo mi dice registrazione non avvenuta come mai? graziie
I need to change my email address from ianwhite-wcs@redacted to ianwhite.wcs@redacted. Please can yo advise how to make this change Many thanks Ian White
want to continue using my camera without prescribing to anything. what do I do
I bought a Vanbar doorbell without a cloud subscription and I could see 3 days of doorbell footage and live feed. Now the live feed has gone and there is a message asking you to subscribe. I am not happy with this and was mis sold this product. Please reinstate the live feed. The serial number of the product is 680000083533770 and it's a Vanbar Video Doorbell wireless 1080P HD Smart WIFI Door view with chime.
Hi I want to use my cameras without subscription as I could before
My camera will not let me get access, whenever I try to use the camera a ad appears that say Subscribe to enjoy a 3-Day free trial, I can not x out, it keep appearing.
when we first put it on i could see on cell phone now its sitting on my table but i will get something to protect my home im 80 yrs. old andlive alone this is to much to handle my daughter put it on my phone
Message I want to cancel my account with Aiwit Order ID: MTNJ5532KB document 660080148829. Renewed Jan 21, 2026 until January 21, 2027. Please cancel this account. Lenton Moon. I am unable to locate a contact number for cust serv rep.
So I no longer have live view without an account? Is that what I bought?
Hi I want to use my cameras without subscription as I could before
My Aiwit doorbell camera app won't let me see my live camera unless I subscribe. This is forced and disgusting behavior. I don't mind watching adds to unlock previously recorded videos but now you are completely locking me out of using the device in its entirety if I don't subscribe. I BOUGHT a doorbell camera, not a door bell. Allow me to use it.
for the past month my device M50 keeps going offline. But for the past 3 days, when i add my device, it connects to my wifi, but it does not receive the registration information and will not connect. I have tried uninstalling, reinstalling, putting the app on my laptop, I have emailed 3 times, but no one has sent a reply.. I just renewed my subscription dec 24th. I deleted my account to try and restart and re-register my device... but nothing I need help!
You can cancel the subscription on the app. The trial period will end and the normal deduction will be made. After canceling the subscription, users can apply for a refund through Apple Pay/Google Pay. iOS users can log in to reportaproblem.apple.com to apply for a refund themselves. If you are an Android user, you can apply for a refund on Google Pay. ________________________________________ service@redacted From: Sheila Brown-Morgan Date: 2025-12-09 09:40 To: service@redacted Subject: aiwit app CANCEL I would like to CANCEL THIS PRESCRIPTION THANK YOU FOR THIS YEAR . Please do not renew my subscription. Thanks Sheila Brown Morgan Sent from my iPhone
I cannot get my doorbell to complete registration. It pair with my phone and Wi-Fi but goes into registration and goes off with no message in my app.
i WOULD LIKE TO MAKE MY MONTLY PAYMENT ON THE FRIST OF THE MONTH
Greetings, two weeks ago I canceled the membership because the camera didn't work for me. I requested a credit and I still don't see it reflected on my credit card.
I want to cancel my subscription . but they make it hard to do no phone number for customer service. This service is horrible almost never works and now it does not work at all HORRIBLE SERVICE PHONE APP SYSTEM NEVER WORKS CORRECTLY -------------HORRIBLE
YOU LOCKED ME OUT OF MY ACCOUNT !!!!!
I cannot find the QR code to reconnect my camera - O-KAM v.2.1.17 model# XH-BW4
POS camera only lasted 2 weeks and then stopped recording. HOW DO YOU CONTACT THEM?!?!?!?!?!?! Can't remember my password, so can't cancel subscription. ABSOLUTE NIGHTMARE!!!!!!!!!!!!!!! DO NOT BUY THIS CRAP.
Upgrade 3.2.5 is not available on play store
i need to recover deleted videos
Do not buy this product. It doesn't work and there is no support.
Worse customer service
by JessycaSan
The camera is not bad at all. Good quality and works fine. I wasn’t very lucky with my camera though. I bought it in January/2023. The wifi suddenly stopped working and I couldn’t have access to my camera anymore. As I paid for the store for the year, I bought a new one exactly the same. The new one connected to the wifi and works perfectly, but I am not being able to use my subscription. I don’t understand why, if I am using the same login and password as I was using with the old camera, and the subscription is valid until February/2024. I tried to contact the customer service to get some help. They take hours to answer, sometimes even a day, and when day answer, they keep saying that I have to give them the ID of the old camera, and I am trying to explain that there’s no way for me to get the ID of the old camera because it’s broken. Since that suddenly disconnected from the WIFI, I have no access at all. And then after hours and hours, they answer with the same argument “we need the ID of your old camera”. I am very frustrated and furious, because I paid for the year, the camera stopped working by itself, and even buying the exact same camera, I cannot use my storage cloud, and the customer support doesn’t seem to care to help.
DO NOT PURCHASE YOU’LL GET WHAT YOU PAY FOR!!
by PrettiDria
PAY ATTENTION TO REVIEWS! I much rather give no stars. I bought this camera in June and it worked well for two months then it stopped operating or functioning properly as the camera stopped recording then eventually started to completely shut off. I contacted CS which you can only reach via the company’s app or device app and they sent a replacement however, although they sent the replacement, they have not transferred my 6 month subscription over to the new device prompting for me to have to purchase another subscription (subscriptions offered are only 6 and 12 months) in order to view recorded videos etc. I have tried contacting CS several times for several days and have not received a response. Due to my experience with the faulty device and the lack of communication from CS I will not recommend this product for anyone. You will get what you pay for. Do yourself a favor and spend more money on a more credible brand/product. You’ll regret purchasing this product. My neighbor have Blink and when she had issues with her doorbell camera she was able to speak to a live representative! Here you’ll get ignored. I have screenshots to prove it as well that you’ll get ignored by them.
Avoid at all costs
by AllYourMacsAreBelongToUs
No Alexa(Amazon), Apple, or Google hub integration. Ok no biggie I thought. Nope, cameras can’t even connect to a real 2.4ghz network. I needed to broadcast both 2.4 and 5ghz bands under the same SSID just for it to connect the camera. Once connected, the camera would send 1 frame on live view after a minute or two and then time out saying network was too slow. That’s with -54dB and I turned on my old cameras just to double check there’s no connection or bandwidth issues with any of my other wireless devices. The concept is great as a camera that can swivel, and move 360 degrees, housed in a light bulb socket. But the execution is poor. Avoid this brand at all costs, this is my 2nd camera. I switched to blink instead, which allows for an external hard drive so no subscription fees and WAY better app and functionality.. just wish they had a light bulb swivel camera haha oh well 0/5 run away as fast as you can
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