Coily app not working? crashes or has problems?

Coily Status

Last Updated on 2023-06-23 by Asha Christian

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Common Coily Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Coily app on iOS and Android devices. Solve all Coily app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Coily iPhone Issues and Solutions

Coily iOS app crashes, not working, errors
Coily iOS app network issues
Coily on iOS has black/white screen

Coily Android App Issues and Solutions

Coily has errors/crashing/not working
Coily server network connectivity issues
Coily has black screen

Coily iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Coily app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Coily app crashes or not working on Iphone (iOS):

Close and restart the Coily app on iPhone
Update Coily app to the Latest Version for iOS
Uninstall and reinstall Coily iPhone app
Update your iPhone to the latest iOS version

Fix Coily on iPhone unable to connect to server/internet connection issues::

To resolve Coily network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Coily black/white screen (blank screen) on iPhone:

Follow the Coily iOS app troubleshooting guide Here →

Coily Android App Issues and Solutions

Fix Coily not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Coily app issues:

Force Stop the Coily App
1. On android, goto "Settings" » click Coily app. » click "Force Stop".

Update Coily to the latest version on PlayStore

Clear Coily App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Coily app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Coily.

Fix Coily unable to contact server/ Coily internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Coily » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Coily » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Coily on android.

Solve Coily black/white screens issue on Android:

Follow the Coily android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Asha Christian, developers of Coily.

About this app

It doesn't matter how you wear it: naturally curly, kinky, wigs, short cuts, braids, locs, relaxed..... this app is here for you! this app helps you find the best products, styles, and techniques for your unique hair profile.