Contact Ikon Pass

Contact Ikon Pass Support

Published by on 2023-12-12

About: The official Ikon Pass app connects you with adventure worldwide. Designed
exclusively for Ikon Pass and Ikon Base Pass holders, this app is your tool to
make the most of your season on and off the mountain.



How to Contact Ikon Pass Customer Service/Support

Ikon Pass Contact Information

Listed below are our top recommendations on how to get in contact with Ikon Pass. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Ikon Pass. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Alterra Mountain Company



100% Contact Match

Developer: Ikon Pass Inc

E-Mail: [email protected]

Website: Visit Ikon Pass Website



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Get Pricing Info for Alterra Mountain Company
Contact Alterra Mountain Company! Or Contact Support
Need help using Alterra Mountain Company? Try their Help Center now!
Alterra Mountain Company in the News!


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Alterra Mountain Company on Facebook!
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Reported Issues: 5 Comments

4.7 out of 5

By Walter Pacosa

4 months ago

Skiing at Stratton today, Dec. 6, 2023 the IKON app. recorded lifts at 37, and trails, but only recorded 3k vertical. Using my strava app. which I have used in conjunction with this app. recorded my vertical correctly at 43,416. Is there a way to correct IKON?

By Donna Demis

1 year ago

I bought pass protection as I had surgery Sept 12 2022. I could still not get my foot comfortably in my boot as of March 1. I requested a refund and have gone thorough all the hoops needed including Drs note and Ikon receipt uploaded twice to SPOT insurance twice now into their portal. I have emailed them repeatedly and left 4 voicemails after being on hold and no one answers. They say a rep will call you back within 24 hours. 3 days in a row and voice message left. No response?? What do I do next to get my $ back? Donna Demis

By Crazyfreedude


The latest edition is awful

Someone changed the logic so it doesn’t work unless you have an active internet connection so they can track you. All other skiing apps will let you load a map from your phone’s memory and track you via GPS until you get to the lodge and may be in wifi or cellular range. Not this app! Even if you have skied the same resort before and have the base map stored in your phone, this app won’t start your tracking session unless they can connect to the IKON servers to they can send you ads and collect your marketing information. Did you forget to start the app until your at the top of the chair? Too bad. You don’t get credit for any runs you did in the back bowls. Skiing a new place with friends? The app needs 2 minutes to collect that marketing information from your phone before you can start your session or join theirs. It’s ridiculous, especially considering I have two other apps that always start immediately.



By Bocafood


Great features; however, they don’t work

In theory, this app is incredible. To be able to track your progress, see your speed, altitude, which runs you went on, their degree of difficulty, and how many calories you burned is a lot of fun. The problem is that this service rarely works. We ski’d for 6 days and it worked twice. When I sent an e-mail to customer service, 24 hours later they said log out, delete it and then re-install it. I tried that twice and it didn’t help. Fix the bugs so we can rate it 5 stars! Without this service, all this app is is one big advertisement for Ikon Pass which is absurd because I have to assume that anyone that would download this app is already a pass holder. If you want to make reservations or change something you need to go to the Ikon website. You cannot do it from the app.



By Sally D Skier


The IKON App Is Awful

This is my first year on IKON. On my first day I thought the IKON app was better than EPIC because it was GPS driven. However, one day I skied for five hours and for some reason it stopped tracking 2.5 hours into the day. It was weird because at the end of the day I had to push the button to stop tracking, but then looking at the stats it only had a partial day. Today I started skiing at Alta then went to the Snowbird side and none of the Snowboard data was recorded. It started tracking again when I went back to Alta to go to my car. There should have been something to indicate that I would have to stop tracking at Alta, start at Snowbird, then stop Snowbird and start at Alta. Ridiculous!!!! Finally, the app only shows the recent day stats instead of allowing me to scroll back to prior days to review where I had skied. Send your programmers back to the drawing board for some necessary improvements. BTW the EPIC PASS App is EPIC!!!!!




Have a Problem with Ikon Pass? Report Issue

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Why should I report an Issue with Ikon Pass?

  1. Pulling issues faced by users like you is a good way to draw attention of Ikon Pass to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Ikon Pass customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Ikon Pass.


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