Contact Ikon Pass Support
Company Name: Alterra Mountain Company
About: Alterra Mountain Company is an American hospitality company.
Headquarters: Denver, Colorado, United States.
Ikon Pass Customer Service 👿🤬😡😠💢😤
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The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
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Read 5 Customer Service Reviews 😭😔💔
Skiing at Stratton today, Dec. 6, 2023 the IKON app. recorded lifts at 37, and trails, but only recorded 3k vertical. Using my strava app. which I have used in conjunction with this app. recorded my vertical correctly at 43,416. Is there a way to correct IKON?
I bought pass protection as I had surgery Sept 12 2022. I could still not get my foot comfortably in my boot as of March 1. I requested a refund and have gone thorough all the hoops needed including Drs note and Ikon receipt uploaded twice to SPOT insurance twice now into their portal. I have emailed them repeatedly and left 4 voicemails after being on hold and no one answers. They say a rep will call you back within 24 hours. 3 days in a row and voice message left. No response?? What do I do next to get my $ back? Donna Demis
The latest edition is awful
by Crazyfreedude
Someone changed the logic so it doesn’t work unless you have an active internet connection so they can track you. All other skiing apps will let you load a map from your phone’s memory and track you via GPS until you get to the lodge and may be in wifi or cellular range. Not this app! Even if you have skied the same resort before and have the base map stored in your phone, this app won’t start your tracking session unless they can connect to the IKON servers to they can send you ads and collect your marketing information. Did you forget to start the app until your at the top of the chair? Too bad. You don’t get credit for any runs you did in the back bowls. Skiing a new place with friends? The app needs 2 minutes to collect that marketing information from your phone before you can start your session or join theirs. It’s ridiculous, especially considering I have two other apps that always start immediately.
Great features; however, they don’t work
by Bocafood
In theory, this app is incredible. To be able to track your progress, see your speed, altitude, which runs you went on, their degree of difficulty, and how many calories you burned is a lot of fun. The problem is that this service rarely works. We ski’d for 6 days and it worked twice. When I sent an e-mail to customer service, 24 hours later they said log out, delete it and then re-install it. I tried that twice and it didn’t help. Fix the bugs so we can rate it 5 stars! Without this service, all this app is is one big advertisement for Ikon Pass which is absurd because I have to assume that anyone that would download this app is already a pass holder. If you want to make reservations or change something you need to go to the Ikon website. You cannot do it from the app.
The IKON App Is Awful
by Sally D Skier
This is my first year on IKON. On my first day I thought the IKON app was better than EPIC because it was GPS driven. However, one day I skied for five hours and for some reason it stopped tracking 2.5 hours into the day. It was weird because at the end of the day I had to push the button to stop tracking, but then looking at the stats it only had a partial day. Today I started skiing at Alta then went to the Snowbird side and none of the Snowboard data was recorded. It started tracking again when I went back to Alta to go to my car. There should have been something to indicate that I would have to stop tracking at Alta, start at Snowbird, then stop Snowbird and start at Alta. Ridiculous!!!!
Finally, the app only shows the recent day stats instead of allowing me to scroll back to prior days to review where I had skied.
Send your programmers back to the drawing board for some necessary improvements.
BTW the EPIC PASS App is EPIC!!!!!
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