Gympass Reviews

I love the concept of this app since my employer offers this at a discounted rate. I travel a lot for work so it gives me access to tons of gyms. However, Gympass is super clunky, and customer service is slow and unresponsive. The biggest thing that will inevitably make me cancel my membership is the inaccuracy of data on the gyms, and more so - gyms not honoring what is described in Gympass . For instance, I showed up to do a workout, and the location was wrong. I ended up looking up the gym on google to find they were at a totally different location. Another instance was I showed up to do a workout at a gym, and the owner of the gym had no idea what this app was and wouldn’t honor it. Another case where a gym didn’t honor it - at anytime fitness, Gympass says you will receive a key fob for access after your first visit. I get to the gym, and they said - no way that’s not happening, and you can only come in during office hours which is 11-5...so pretty much pointless bc who with a normal job actually works out then?
On top of all this - there’s no great way to get in contact with support. I’ve called their support number - no answer. I email the support address, and still haven’t received a response 2 days ago. Probably going to cancel this until things get better.

I’ve literally had zero problems with Gympass. The layout is just fine for me (actually better than the website, much easier to use). Every check in I’ve done has gone smoothly.

However, they’re not very upfront about the fact that you’re only allowed one check in per day, which has made things a bit logistically difficult sometimes (for example, if I do my regular morning workout, I can’t then join my partner for a swim after work, or try a dance class or some karate lessons later, so I really have to plan things out). This has really reduced my ability to try out different things, because trying a class or whatever means skipping my morning workout. I wish there was a way you could “upgrade” to two check ins per day.

Update: Downgrading to 2 stars because they’ve jacked up the prices horrendously and reduced the number of locations that I can use. They moved my normal gym from a bronze to silver level, which was a 50% increase, and then not even a month later they jacked up the prices of all the plans. So now I’m paying nearly TWICE what I was paying two months ago, for FEWER options, and I can still only check in once per day.

Just want to start out by saying I love the this app service. However lately I’ve had issues with booking some of my favorite classes. It seems like the different scheduling integrations are a little buggy and don’t consistently update or show the correct schedule. For example my favorite yoga studio switched from MindBody to Glofox for scheduling, both of which this app has integrations for. Since the switch I’ve been unable to consistently sign up for classes. Another issue is that this app seems to largely outsource customer service to their gym partners, which makes sense but is also massively frustrating from a user experience perspective as I am left waiting to hear back from different gyms about whether my issue is resolved. The only other thing I can do for customer service is fill out the form on Gympass /site and wait for an email. The helper bot is not helpful as all it does it point one towards the faq articles. All in all, the gym pass service is carrying the middling app experience. It’s disappointing to have such a great service administered by a mediocre app.

If it seems to good to be true it probably is. Unfortunately, I bought into the idea if this app believing that it might be better than its rival ClassPass. I was terribly wrong. Not only are both Gympass and desktop versions of this app laughable and frustrating to use, they simply don’t work. The customer service is appalling. I have yet to be able to book classes with the studios I would like to frequent due to this app errors. I haven’t even attempted to book a class with SoulCycle via this app because of how awful the process has been for my friends. There is no excuse for a reputable company to be using GOOGLE FORMS to book classes when they studio they are servicing (SoulCycle) has such a wonderfully user friendly app. They then tell you to wait a couple of days to here back on getting the classes book. You then never hear from the customer service department so you then have to get on their highly flawed chat system on the this app website to attempt to get your classes manually booked. Once you get to the studio you are then treated as a second class citizen for using this app. For 200 a month I expected this to be the Rolls Royce of fitness apps and instead I received a Yugo. Such a waste of money.

Since the pandemic began this app has added so many new options to workout from home! I love it, I’ve been using Gympass more than ever and the user experience has definitely improved since I first joined last year. I have been loving the personal training sessions and getting to do therapy online! I also love that I can do yoga one day and boxing the next day with a different gym all with the same membership. I can’t believe I can pay so little and get so much through this benefit! Definitely recommend it! ❤️

Gympass is very clunky, and the user interface hurts my eyes. You get these constant pop ups (“Do a yoga class with James” or “discover the Calm app” or whatever) which get in the way of trying to actually check in to a gym. It takes 5-6 keystrokes every single morning for me to check into the gym that I have been attending for years. There is extraneous fluff all over the various this app screens. I could do without the smiley face emoticon everywhere. I just want to see what gyms are out there, and check in. Pricing is inconsistent. For example, my CrossFit gym was suddenly moved up from the gold tier to the platinum tier, causing me a shocking 67% increase in monthly out of pocket costs for the exact same service. Meanwhile, the gym across the street, which I think has a very similar monthly membership pricing structure, stayed in the gold plan. this app can switch gyms in and out of plans without warning, so beware of that.

I love this app the service. I get a discount through my job and I love the variety of gyms available to me as I work all over the place. Gympass however is TERRIBLE. Why is there no button to jump right to all my favorites? Hours listed for gyms are never correct and very few have reviews, probably because reviews won’t save after you write them! Unfortunately the problems in mobile are the same issues with the desktop version too. How are you guys still able to sell this service?! Checking in is NEVER not an ordeal. Gym staff have no idea how to get me checked in. As a result I don’t have an accurate log of my work outs. And to boot, I was promised my second month would be free if I have at least six check ins. I hit the gym 3 days a week on average so that’s no problem. Oh wait - I can’t get actually checked in at a gym! Guess who paid for that second month?

The freedom to go to any gym at any time is AMAZING! Wouldn’t change a thing about that. However, Gympass itself is super hard to navigate. It feels like a poor adaptation of a website. It is extremely difficult to find what I’m looking for at any given time whether it’s finding a gym I’ve favorited, viewing my current bookings, searching for new gyms etc. The organization just feels chaotic and unintuitive. Even something as simple as adding a class to my calendar is a chore. Logged into google to add the event, easy enough, but then pulled up the desktop google UI which is super tiny, created the event at the completely wrong time. Then when I finally finished fixing everything, I was just stuck browsing my google account inside the this app app and couldn’t get back to the normal UI.

I know it all sounds like little stuff, but it’s a BUNCH of little stuff that all adds up.

There’s two primary issues with this app. One is Gympass itself, which is not user friendly. It’s difficult to search and navigate, and frequently does not work the way it should. The second, and biggest problem, is that gym participants don’t seem to widely recognize this app. I signed up for a more expensive pass to gain access to a wider variety of gyms, and I have a lot of issues with gyms that do not want to honor what Gympass promises to deliver - I have often tried to attend a class or gym where they “have never heard of this app” and would not allow me to workout. It’s also impossible to sign up for classes in boutique gyms (ex. Pure barre), which makes it difficult to plan a schedule around.

The execution is really not there to promise on what they want to deliver. I hope it improves - I like the concept better than class pass (using credits).

The company that I work for (which is linked to my gym pass account) is a global company with multiple branches. I accidentally selected the wrong branch (in Brazil) instead of my correct US- based branch. This made my default location in Brazil which altered a few display items including currency, language and default location. I have been going back and for with customer service for over 3 weeks trying to change my default country and company on my app. They send me 1 line responses usually a day or 2 after I send them a response and don’t seem to escalate the issue. I’m pretty tech savvy - I’m in marketing analytics and I still can’t get through to them. I’ve asked for a phone number to address this issue quicker but they won’t give me one. Very very frustrating.

Unexpectedly logs you off, when you are in a hurry to make a class every minute makes a difference. Doesn’t allow you to check in to more than one gym per day, not conducive to my schedule, I have a couple of free days for gym time, a yoga and fitness class in the same day are not uncommon, but Gympass won’t allow it. I went to a small gym and he confirmed that he did not get paid on time for all of my checkins. It took 7 calls. He doesn’t want to use Gympass . Enrolled my son as a dependent in my plan for a short period, but in order to log him in I had to log off my account and re-enter under his account, very cumbersome. Unfortunately it was the same provider that wasn’t getting paid timely and he refused to continue to allow me to use this app for his membership.

So far Gympass has worked very average-ly. My employer started to offer this app as a benefit so I signed up. After creating my account Gympass changed to Portuguese (maybe) and I was unable to navigate through Gympass and obviously couldn’t find out how or why the language changed. I deleted and reinstalled Gympass , it went back to English. I attempted to close it first and re open without luck. So far, so good, I’ve only had to do that once but Gympass is SOOO slow. Takes forever to load and the search function by location takes forever to load. I chose the lowest plan level offered, I can’t imagine someone paying up to $50 or even $200 a month and have to deal with an app like this. Hoping it improves

I get a discount through my work so I enjoy this service. However, I had my wife added as a dependent and when she stopped using the service I went through the dependent management to lower her plan to the free plan. When I went to the gym and tried checking in I realized that it had changed my plan to the free level and hers didn’t change. So I had to change my plan back to the plan I was using and contact customer service to change hers back.

I was charged to reupgrade my plan and did not receive a refund for my wife’s plan not changing. I would cancel the service if it wasn’t for the discount I receive through my work. If my work no longer provides the discount, I will be canceling my subscription.

Love the concept so much that I’ll keep using Gympass ! It is saving me a ton of money. I used to do classpass but the area I moved to doesn’t have much too much going on there and work subsidizes this app making it very affordable. Here’s what needs to change in Gympass :
- no gym I’ve ever been to knows how to check me in. Even the fact that I have to check in once I’m at a gym seems like an extra step. I didn’t realize that for a while and sometimes still forget. Why can’t I just book a class in Gympass and be done with it?
- some gyms don’t have classes you can book in Gympass , yet they offer classes. So I can show up and take a class, but have no way to book in advance. Also because of this, there isn’t a good way to truly search all the classes available at once in the class section. I have to go to the gyms section and click on individual gyms to see who is nearby, then go to their websites to find a class schedule.
- the filter section in classes never remembers my location and is just overall fairly clunky

Hoping this app reads their reviews and fixes these soon! I’ll keep using it anyway, but I want others to use it as well so they can keep offering it!

Overall I love the flexibility to change gyms as it can provide a nice mix of experiences and allow you to find one that you truly enjoy. Great business model.
Only down sides
1) unable to go to the gym more than once a day- if you are a two a day gym person Gympass is not for you
2) unable to go to multiple different gyms in one day
3) minor but the need for a 2-factor like authentication seems strange, it would be nice if you could just use the gym app of your choice while this app is working in the background and give you access to all the gyms in your tier near your location.

Gympass is horribly built. I wish these people would hire someone to really focus on the user experience. Why do I need to click 5-7 times to book a class at the gym I’ve been going to for 6 months? Also, there are tons of performance issues and Gympass randomly crashes or gives a 500 error page. And generally, lots of process related issues. Why do I need to be 200 meters from the gym to use “smart” check in, when they also make the gym owner validate that you showed up?! Half the time I forget to check in on Gympass because I also have to check in at the gym. There has to be a better way to check in. Literally, the only reason I’m using Gympass still is because my company heavily subsidized it.

Gympass is amazing! Getting access to hundreds of gyms for $10/mo can’t be beat. No contracts and month to month. I’ve tried ClassPass but it was too pricey and limited the number of times I could go to classes. I’ve been an avid gym goer for most of my life and always had a regular gym membership ($90/mo) but I started to get bored of the same old routine. Love how I can try different things that are close to me.

I haven’t heard about this app before but my company just started to offer it. So glad they did. It has to be one of my favorite things now!

I love the concept of Gympass. I use it through my employer and can get so many different gyms for unlimited use at a steeeepppp discount. I will say that with the exception of a couple gyms, like soul cycle, most classes can be booked through Gympass . I haven’t had a problem with being not recognized at a gym yet, but I’ve only had Gympass for a week. My biggest issue is the user interface. On the home screen, there should be a view or list with all the classes you’ve booked already. It’s so frustrating booking things a week in advance and having to go through my email to see which classes have been confirmed and to find out the date/time.

A few extra clicks to check in is well worth the savings. At Lifetime Fitness, I save 40$/month. The only drawback is I don’t get guest passes. But the LTF guest policy is so limited and the savings so substantial that I can pay for an occasional guest, with no guest pass time limits & still come out WAY ahead!

Gympass constantly freezes. Links don’t work, the map gets messed up, you’ll sign up for classes, yet nothing shows under your bookings. It’s also really annoying that there’s no continuity with the various gyms in terms of the booking process. Some you can book from Gympass , some you need to register with the gym and download a totally different app, some you have to request via email, and not all facilities have their schedules loaded to Gympass , so you have to go to their website, look at the schedule and then email them to book a class. this app is such a great concept and there are so many GREAT gyms and classes, but the booking process is really crappy. PLEASE fix it!!!

This application lags, it’s buggy, and worst of all, the user experience is frustrating and time-consuming. It’s slower than other applications, making the user experience frustrating at a very subtle level. The “classes” tab is completely broken. It says “no classes available” on every single day, which makes finding and booking a class extremely difficult. After I finally book a class, it’s frustrating and hard to cancel. It takes 7 clicks, some scrolling, searching, and page loading before I can even cancel a class. Gympass really needs improvement. It’s really frustrating and makes me want to rejoin my old gym—they use MINDBODY.

I’m not sure what fixes were made but now I have a hard time booking classes. First, I can’t access the submit button because the advertising on the bottom of the page covers it up and makes it “Un clickable “
Second, I can’t figure out a way to keep my gym as a favorite “forever” to book classes with. It’s annoying to keep having to hit the favorite button for EVERY class I register for. If that exists, I can’t find it.
Lastly, I unchecked all email notifications and even had a this app employee uncheck my email notifications and I STILL GET THEM with every registration or Unregistration. It’s maddening.
Are there remedies for these issues??
Thank you

I got gym pass at a discount through work. Great concept of being able to access multiple gyms in your area for a flat rate. GARBAGE EXECUTION. If your entire business model is about finding gyms near you to access, your app should be functional at doing so. Gympass says there’s no gyms near me on my current plan, yet the website says there is. If I search for the gym I want to go to it comes up in Gympass as being on a higher plan despite the website saying it’s on my plan. Sometimes lists of options just come up empty, which obviously is wrong in a giant city. Cool concept but I suspect the only reason this is still operating is from partnering with companies because it very clearly isn’t from a great app

As others have said, this app as a service is great. I used to pay 79 a month for local gym, now pay 9.99 thanks to this app and my employer. Gympass however is just terrible. Constantly forgets you’ve given location access. Constantly signs you out. Fails to find local gym, have to click check in several times. It’s clearly just a wrapper for a web app. Guys - just build a native app. This isn’t a complex app. A small team could build a good app in 2 months. Honestly id be embarrassed if I developed this.