Contact Kraken Support
Company Name: Kraken
About: Kraken is a cryptocurrency exchange that provides spot and futures trading between Bitcoin, Ethereum
and 40+ other digital assets.
Headquarters: San Francisco, California, United States.
Kraken Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with Kraken: Buy Crypto & Bitcoin. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Kraken: Buy Crypto & Bitcoin. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
Verified email ✔✔
E-Mail: mobile-retail@kraken.com
Website: 🌍 Visit Kraken Website
Privacy Policy: https://www.kraken.com/en-us/legal/privacy
Developer: Payward, Inc.
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Read 3 Customer Service Reviews 😭😔💔
No security from hackers
by BuyukTuron
My wife opened an account and deposited money which was stolen immediately. Kraken told her it was her fault. Kraken should have a better security in place to protect accounts. Total scam. Be careful. Kraken doesn’t protect your account. Not sure why people leave good reviews. Probably bots leave 5 stars to promote their illegal activities. If you don’t want to lose money don’t do business with Kraken.
Update: Kreken’s response is so unprofessional to say the least. Sorry for inconvenience? We are talking about $1000 here. Instead of saying sorry for inconvenience, try to help us return the money hackers or who knows who stole using your insecure platform.
Again those 5 star reviews seems to me come from bots to allure more naive people to trust their money with your app.
Lastly, when responding to good reviews you write their names and when responding to negative reviews you’re using Hi or Hello as if those who write truth don’t deserve to be called by their names. So pathetic.
Had tech issues and they froze my account.
by T4lj
I had issues logging on with another device. Talk to customer support about it and got it fixed. Immediately after that they froze my account. Now they have me jumping through hoops so I can access my funds. They want a picture of me holding my ID with a hand written note. Also have to answer questions. When I first signed up and spent a couple thousand dollars they weren’t that worried about security. If you buy crypto from them immediately move it to your own private wallet. Terrible customer service.
Issues establishing payment methods
by ZombieGod2
I had tried to setup two separate banks as the payment method for crypto purchases and both banks refused to allow that from their end. Even with me calling the banks directly and asking probing questions the message was clear that they do not want anything to do with Kraken. I firmly believe that there are a lot more other banks like that as Kraken has been recommending wire transfers and credit cards for funding when I was pressing for answers from their support staff as to why my banks refuse to allow ACHs to Kraken. This is concerning.
Have a Problem with Kraken: Buy Crypto & Bitcoin? Report Issue
Why should I report an Issue with Kraken: Buy Crypto & Bitcoin?
- Pulling issues faced by users like you is a good way to draw attention of Kraken: Buy Crypto & Bitcoin to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Kraken: Buy Crypto & Bitcoin customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Kraken: Buy Crypto & Bitcoin.
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