Contact Kraken Support
Published by Kraken on 2024-01-08 About: Kraken is the easy, safe and secure way to buy and sell bitcoin and other
cryptocurrencies, now available in a simple, on-the-go app for investing and
managing your account.
At the forefront of the Bitcoin revolution since 2011,
Kraken is one of the largest and oldest Bitcoin exchanges in the world.
How to Contact Kraken Customer Service/Support
Listed below are our top recommendations on how to get in contact with Kraken - Buy Crypto & Bitcoin. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Kraken - Buy Crypto & Bitcoin. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
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Developer: Payward, Inc.
E-Mail: [email protected]
Website: Visit Kraken Website
80% Contact Match
Developer: Payward, Inc.
E-Mail: [email protected]
Website: Visit Payward, Inc. Website
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Reported Issues: 3 Comments
By BuyukTuron
No security from hackers
My wife opened an account and deposited money which was stolen immediately. Kraken told her it was her fault. Kraken should have a better security in place to protect accounts. Total scam. Be careful. Kraken doesn’t protect your account. Not sure why people leave good reviews. Probably bots leave 5 stars to promote their illegal activities. If you don’t want to lose money don’t do business with Kraken. Update: Kreken’s response is so unprofessional to say the least. Sorry for inconvenience? We are talking about $1000 here. Instead of saying sorry for inconvenience, try to help us return the money hackers or who knows who stole using your insecure platform. Again those 5 star reviews seems to me come from bots to allure more naive people to trust their money with your app. Lastly, when responding to good reviews you write their names and when responding to negative reviews you’re using Hi or Hello as if those who write truth don’t deserve to be called by their names. So pathetic.
By t4lj
Had tech issues and they froze my account.
I had issues logging on with another device. Talk to customer support about it and got it fixed. Immediately after that they froze my account. Now they have me jumping through hoops so I can access my funds. They want a picture of me holding my ID with a hand written note. Also have to answer questions. When I first signed up and spent a couple thousand dollars they weren’t that worried about security. If you buy crypto from them immediately move it to your own private wallet. Terrible customer service.
By ZombieGod2
Issues establishing payment methods
I had tried to setup two separate banks as the payment method for crypto purchases and both banks refused to allow that from their end. Even with me calling the banks directly and asking probing questions the message was clear that they do not want anything to do with Kraken. I firmly believe that there are a lot more other banks like that as Kraken has been recommending wire transfers and credit cards for funding when I was pressing for answers from their support staff as to why my banks refuse to allow ACHs to Kraken. This is concerning.
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