Contact AC Infinity Support

by Itoi_is_a_genius

I’ve tried a few different setups but no matter what, setting programming on my unit will occasionally flip my A/C outlet on and off even though the mode is set. Sometimes it will leave the light on even if the port isn’t part of automation. I haven’t had as much trouble just not using the app, but even with high hopes I’m afraid it’s just too dangerous to run. You’re killing my tomatoes! Maybe I set something up wrong, but I’ve tried different port types, rereading the manual, using preset automations, deleting and recreating said automations, trying different control modes. I can’t figure out how to set up this app without knowing that what it says it does isn’t what it actually does and some non-obvious way of fixing it. I’m sure it’s something to do with the light outlet, but I’d rather just not use it. At the very least, I want the app to stop automating the tent as soon as a fault occurs. Seems like the cloud instructions aren’t compatible with my Controller 69 Pro and A/C outlet running a 300W HID LED and official devices all at the same time unless I disconnect the chip from the Internet.

by Jep 2001

Everything works fine except the data transfer. When you open the app to the graph / data page, the controller downloads info into the app. For two years everything was fine. Then the new clip on fans came out with control over how much it swings. I had purchased the new fan when an older first gen fan died. When that grow was over I installed the new fan and upgraded the app. From this point forward I no longer receive all the recorded data from the controller. I have large blanks of zero data for several hours. I have no way of adjusting the tent for ambient changes during the day while I am at work because I have no data to look at. I have no clue what the environment is in the tent during the day when I am away. I may get an hour or two… but never the whole day.
I emailed ACI and the reply said they are aware of the problem and due to the issue being in the app its not an easy fix. One update has come out since this started and that did not fix the issue. I didn’t actually realize how much I used the data until it was gone. I installed one of my security cameras in the tent and can say the tent runs as programmed.
So my only issue is the data not being transferred.
Its been weeks now. Outside of this issue everything I would say about ACI is 5 stars. But they get 2 until this issue is fixed.
I get more and more disappointed every week I check for another update to fix this and its not there.

by 3rror!

Up until I uploaded the new updates to my controller 69pro and iPhone, everything was going great! A week into my first grow all plants were thriving! I was hesitant to upload to the new revision but got tired of checking “later” in the apps pop ups. So I updated the app to 1.7 and the controllers firmware to F4.2.16. Big mistake! iPhone kept loosing WiFi and Bluetooth connectivity. When I had time to go check in the grow tent my in-line fan was running a max, the light was on max and would cycle off and on when I tried to reconnect to the controller through the app. Nothing like shocking week old seedlings with excessive light, heat and air flow! I’ve been working on this for two hours. I deleted the app off my phone and factory reset the controller three times now! It will reconnect to either Bluetooth or WiFi but not both. Why release an update that isn’t properly tested! Then force your customer to either update the controller and app or deal with annoying pop ups with every screen change of the app… very disappointing to me, and possibly devastating to the new plants!