OnStar Guardian Status
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problems reported in the last 24 hours
Summary of OnStar Guardian Problems 😠👌🔥
- Price of the OnStar Guardian app
- Poor customer support
- Useless functions with Connected Services plan
- Requires subscription from SiriusXM and an add on traffic subscription for complete navigation feature for vehicles older than 2020
24 Reported Issues: 😵🆘🛟🚨📢
App hasn't work or 4 day. I uninstalled and reinstalled but still no luck. It will not update
Onstar Guardian app does not update location for all family members. For one, getting “updating “ message for several seconds and then “retry”
Location stopped working. Onstar support no help. Onstar knows about the issue but hasn't fixed it!
My Onstar Guardian app fails to track my wife's movement through the city. Settings on both of our phones have not changed. Beyond frustrating! Used to track just fine until a few days ago.
It hasn't worked for 3 days. My husband is a truck driver and I feel closer to him with him to know where he is. They show him in California but he is home in az. I am frustrated!
My Onstar Guardian app is not locating family members when traveling
Told me to password was changed for some reason. Tried to go back in and change password could not change password the save button did not light up for me to go forward. I don't even know why it said my password was changed anyway. Now I can't get into the application
I had to change my password. OnStar showed it was a strong password but the the Save button isn't doing anything when I click on it. I've tried several times. Even reset the password again and still got stuck at the same place I've had a lot of previous problems with the app. I've lost the most important OnStar features to me when it no longer supported 2G 2014 vehicles and now I continue to have app problems.
My issue is that when I click on “Roadside,” it just loads. I’ve had a a log open on 1/12/2023 and promises that a supervisor would call me - crickets! I’ve logout and deleted the app a number of times and took my entire family off of the app. On January 11, I tested the app and everything worked! I sent invites to my family and it was working on their phones as well. Frustrated!
The guardian app keeps telling me to login and accept the new terms, when I do that it works fine, then 10 minutes later it tells me to do this again. This is continuous.
After logging in and doing 'create family', the only other thing that happens is a never-ending set of screens to give permissions. The app never completes this and no other screen apears.
Why do I have to keep the app active on my cell phone? I do not like to keep apps open.
App won’t even open
Not updating location as I move from one place to another. Gets stuck on last location and doesn’t updated.
Not updating location as I move from one place to another. Gets stuck on last location and doesn’t updated.
The Guardian app lets me put my information in and final screen thanks me and states my account is activated and I will receive an email. I never received an email and app take me back to subscribe screen!
App keeps crashing
Doesn't show locations or family members.
I'm not able to log in
I'm not able to log in
Guardian app loads and shows both family members but when I click on my wife's icon it immediately crashes and closes.
App does not show family members
Doesnt show family member, still notifies whennthey leave or go into a set area but does not show up on the map and says there location is off when everything is on
Won't update for family member to present
Have a Problem with OnStar Guardian: Safety App? Report Issue
Common OnStar Guardian Problems & Solutions. Troubleshooting Guide
Complete guide to troubleshoot OnStar Guardian app on iOS and Android devices. Solve all OnStar Guardian app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at OnStar, LLC, developers of OnStar Guardian.
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit OnStar Guardian Website
Privacy Policy: https://static-content.onstar.com/OnStarMobilePrivacy/OnStarMobilePrivacy.htm
Developer: OnStar, LLC
60% Contact Match
Developer: RaveMobileSafety
E-Mail: [email protected]
Website: 🌍 Visit Rave Guardian Website
Eligible customers who associate an approved payment method with their account and authorize recurring payments for their service plan within 30 days of activating their 1-month OnStar Guardian trial will receive 2 additional months of that plan at no additional charge. OnStar Guardian skill and associated OnStar services requires successful account linking with Amazon Alexa, completion of a safety profile including an accurate and up-to-date physical address of the Alexa- enabled device. Get family safety services — Roadside Assistance, help in a crash, family locator and Emergency Services — with the OnStar Guardian® app. Plus, you can share OnStarGuardian with up to 7 friends or family members at no additional cost. • Don't get stranded. • Togetherness when you're apart. • Help when it's needed. See onstar. com/us/en/guardian-app/ for details and limitations. U. S. and Canada only. At the end of your trial and the first 2 months of your plan, OnStar will automatically bill the payment method on file monthly at then-current standard monthly rates. Customers with a preexisting OnStar or Connected Services plan are excluded from this offer. Eligible OnStar Members receive the OnStar Guardian app as part of their plan. OnStar links to emergency services. Physical Address must be confirmed and updated in the OnStar Guardian app. Functionality varies by mobile device and plan. Data rates may apply. Amazon, Alexa and all related logos are trademarks of Amazon. com, Inc. or its affiliates. Terms apply. Plans may be cancelled at any time by pushing the blue OnStar button or calling 1. 888. 466. 7827. One-time redemption of offer per service plan or vehicle, as applicable. Location Status services designed to locate compatible smartphones with Location Services permission enabled. Roadside assistance provided by Allstate Roadside Services for vehicles only. Towing services have additional fees.
