Contact OnStar Guardian Support

by Randomness3213355

I received the email from OnStar my service package would this new Guardian app where I can add my family, share locations with them and be protected in case of an emergency. Sounds great, right? After I downloaded and setup our family of four I started getting notifications for someone named ‘rielly’. No one in my family of 4 is named rielly, and I can see them all listed in the app. No extra people. Yet when Reilly’s battery gets low or the turn on and off permissions I kept getting a notification. So I called OnStar. They said they opened a ticket but there was absolutely no way whoever this Reilly person is could see my, or my family’s location. Fast forward a little over a week to today.. guardian app notification on my Lock Screen that Reilly has viewed my location! So now whoever this person is now knows WHERE I LIVE!!! Spent another hour on the phone with OnStar to get my account on the guardian app disabled completely and they still have no idea who this person is. Deleted all my family members and removed all location/microphone/tracking permissions. Made everyone else delete the app. Now at 1am, I get more notifications that Reilly’s phone is 7% and that “a family member has asked to view my location “. Yet everyone else in my house has completely deleted the app and I have turned off all permissions. This is awful - now I have to worry about someone stalking us. DON’T USE THIS APP!!!!

by Unhappy With ECONET

Onstar added this app to my plan, didn’t notify what it was and why the cost increased, just started charging for it. When I enquired about the additional cost I changed plans to a navigation plan and they can’t get half the crap to work in the Connected Services plan. About ready to say goodbye to onstar and go back to my phone. Terrible on customer support, paying $300+ a year for useless functions

Update-
Sounds like Onstar navigation with real time traffic only works on 2020 or newer vehicles.
Learned from Onstar tech that vehicles older than 2020 require a subscription from SiriusXM and an add on traffic subscription for the complete navigation feature that Onstar says they provide. I have a 2019 GM. Seems like some of the other advertised features don’t work and there’s no explanation or description of the steps to check if they work.

If the features don’t work with some vehicles-ONSTAR should disclose that information and explain why. They want you to be a dumb rock and just accept their vague plan with no explanation. So to get navigation to work properly some vehicles need Onstar and SirusXM, or a new 2020 radio, what a joke.
Most of the Onstar support doesn’t even know how their plans work and if the features are compatible with the vehicle.
So if you are paying for Onstar services on a vehicle older than 2020, you probably aren’t getting what you think you are getting.

Sounds like a good case for a class action lawsuit—I’m in.

by Astro1964

I added this app for my family for our trip to Maine. I wanted to make sure my daughter and her friends were safe while walking around and while on the beach. So far I have found that it doesn’t update location when walking or standing still. My daughter went to a friend’s house and it took 10 mins before it changed her location from our motel to the house. Then she left and went to get pizza and it didn’t update for another 10 mins and when it did update it showed her as being in the middle of the ocean. The pizza place is a 320 steps from the ocean. I know this because they have painted feet down the walkway, across the street and out to the beach. The steps are 2 1/2 feet apart and the ocean is another couple of hundred feet from where they end. It don’t think it should be showing her even further than that and out in the ocean. Very scary!