FTX app not working? crashes or has problems?

FTX Status

Published by FTX Trading Ltd

FTX is a cryptocurrency derivatives exchange built by traders, for traders. We
strive to build a platform powerful enough for professional trading firms and
intuitive enough for first-time users.

I have a problem with FTX

Are you having issues? Select the issue you are having below and provide feedback to FTX.

User reports:
No current problems

User reports 0

problems reported in the last 24 hours

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Most reported problems

Reported Issues: 5 Comments

By David 1 year ago

App opens, but doesn't update and indicate that "something is wrong". After updating, message persists.

By Ken boulton 1 year ago

My wallet shows zero balance but I know I have half a bit coin

By Meg 1 year ago

Trying to change my fiat currency and the app just crashes.

By Rory 2 years ago

Just updated app and now it won't open at all a message appears saying 'ftx keeps stopping' but offering no solution.

By Gail 2 years ago

Just updated App and it won't open at all

Have a Problem with FTX? Report Issue

Common FTX Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot FTX app on iOS and Android devices. Solve all FTX app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

FTX iPhone Issues and Solutions

FTX iOS app crashes, not working, errors
FTX iOS app network issues
FTX on iOS has black/white screen

FTX Android App Issues and Solutions

FTX has errors/crashing/not working
FTX server network connectivity issues
FTX has black screen

FTX iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever FTX app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix FTX app crashes or not working on Iphone (iOS):

Close and restart the FTX app on iPhone
Update FTX app to the Latest Version for iOS
Uninstall and reinstall FTX iPhone app
Update your iPhone to the latest iOS version

Fix FTX on iPhone unable to connect to server/internet connection issues::

To resolve FTX network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix FTX black/white screen (blank screen) on iPhone:

Follow the FTX iOS app troubleshooting guide Here →

FTX Android App Issues and Solutions

Fix FTX not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent FTX app issues:

Force Stop the FTX App
1. On android, goto "Settings" » click FTX app. » click "Force Stop".

Update FTX to the latest version on PlayStore

Clear FTX App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "FTX app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch FTX.

Fix FTX unable to contact server/ FTX internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click FTX » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got FTX » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch FTX on android.

Solve FTX black/white screens issue on Android:

Follow the FTX android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at FTX Trading Ltd, developers of FTX.

Verified email

Contact e-Mail: [email protected]

66.67% Contact Match

Developer: FTX US

E-Mail: [email protected]

Website: Visit FTX Website

60% Contact Match

Developer: FTX

E-Mail: [email protected]

Website: Visit FTX Website

About this app

We’ve designed our futures engine from the ground up, setting a new standard for the industry. this app’s leveraged tokens provide a clean, automated way for users to get leverage. We strive to build a platform powerful enough for professional trading firms and intuitive enough for first-time users. this app has quarterly and perpetual futures on the most important cryptocurrencies. Our BULL, BEAR, and HEDGE tokens automatically manage their exposure, rebalancing to maintain their target leverage and prevent liquidations. this app is a cryptocurrency derivatives exchange built by traders, for traders. For questions, please contact support@this app.