FTX Status

Last Updated on 2019-10-17 by FTX Trading Ltd

I have a problem with FTX

Are you having issues? Select the issue you are having below and provide feedback to FTX.

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User reports:
No current problems

David 2022-08-06

App opens, but doesn't update and indicate that "something is wrong". After updating, message persists.

Ken Boulton 2022-06-03

My wallet shows zero balance but I know I have half a bit coin

Meg 2022-05-24

Trying to change my fiat currency and the app just crashes.

Rory 2022-04-20

Just updated app and now it won't open at all a message appears saying 'ftx keeps stopping' but offering no solution.

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Gail 2022-04-18

Just updated App and it won't open at all

Showing 1-5 of 5 reported issues:

Common FTX Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve FTX network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Clear FTX App Cache and Data:
1. On android, goto Settings » Apps » FTX » Storage » click [Clear Data] option. This clears both data and cache.
2. restart FTX.

On android, goto Settings » Apps or Manage Apps tab.
Click FTX » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto FTX » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch FTX