IC Home app not working? crashes or has problems?

IC Home Status

Last Updated on 2023-10-25 by ICRealtime LLC

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Common IC Home Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot IC Home app on iOS and Android devices. Solve all IC Home app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

IC Home iPhone Issues and Solutions

IC Home iOS app crashes, not working, errors
IC Home iOS app network issues
IC Home on iOS has black/white screen

IC Home Android App Issues and Solutions

IC Home has errors/crashing/not working
IC Home server network connectivity issues
IC Home has black screen

IC Home iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever IC Home app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix IC Home app crashes or not working on Iphone (iOS):

Close and restart the IC Home app on iPhone
Update IC Home app to the Latest Version for iOS
Uninstall and reinstall IC Home iPhone app
Update your iPhone to the latest iOS version

Fix IC Home on iPhone unable to connect to server/internet connection issues::

To resolve IC Home network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix IC Home black/white screen (blank screen) on iPhone:

Follow the IC Home iOS app troubleshooting guide Here →

IC Home Android App Issues and Solutions

Fix IC Home not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent IC Home app issues:

Force Stop the IC Home App
1. On android, goto "Settings" » click IC Home app. » click "Force Stop".

Update IC Home to the latest version on PlayStore

Clear IC Home App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "IC Home app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch IC Home.

Fix IC Home unable to contact server/ IC Home internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click IC Home » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got IC Home » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch IC Home on android.

Solve IC Home black/white screens issue on Android:

Follow the IC Home android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at ICRealtime LLC, developers of IC Home.

About this app

It enables users to access their IC Home series ICR products (Dinger, etc), deploy and configure the hardware, as well as receive push notifications when someone rings their Dinger series doorbell. Professional standalone camera products now have a Doorbell offering and even cloud based storage! ICHome also supports cloud recording for supported hardware. The Home app is a platform for users of ICRealtime camera hardware. If you need to extend the storage duration of your device, consider using the cloud for your surveillance footage!